IT Specialist

GFA, Inc.•Valley, AL

2d•Onsite

About The Position

GFA Alabama, Inc. is hiring an entry-level, hands-on IT generalist to help maintain and improve technology across its logistics business, including warehouses and branch locations. The role shares responsibility for keeping systems, networks, security equipment, and employee technology working smoothly. Work includes maintaining existing IT systems, improving and developing internal systems and tools, and training employees. The position is based on-site in Valley, Alabama, and requires regular regional travel to business locations, sometimes on short notice, with occasional overnight stays. The IT Specialist supports PCs, laptops, printers, scanners, networking, internet connectivity, CCTV and access control, on-premise and cloud servers, Microsoft 365, groupware, and other internal systems. The role also builds and improves internal tools, scripts, and automations with AI coding assistants, carefully reviewing and testing outputs before use. The position includes employee support and training, documentation, system rollouts, and occasional after-hours or weekend work for outages and planned maintenance. Physical work may take place in offices and warehouses and can include lifting, ladder use, and exposure to hot or cold conditions.

Requirements

Basic hands-on knowledge of Windows PCs, networking (IP, DHCP, DNS, and Wi-Fi), printers, and Microsoft 365.
Comfort troubleshooting remotely using TeamViewer or similar tools, as well as in person.
Some exposure to on-premise or cloud servers and backups, or a strong willingness to learn.
Experience using AI tools such as ChatGPT, Claude, or Copilot to write scripts or small tools, with care to test thoroughly and avoid disrupting systems.
Valid driver’s license, good driving record, and willingness to travel regionally, sometimes on short notice.
Clear communication skills, including the ability to explain technical issues to non-technical coworkers and train them on tools.
Organized and dependable, able to work independently and prioritize competing issues.
High school diploma or equivalent.

Nice To Haves

IT certifications such as CompTIA A+ or Network+, or related coursework.
Experience installing CCTV or access control systems, or working with low-voltage cabling such as Cat5e/Cat6, terminations, and rack work.
Experience working at an IT services company, MSP, or software company.
Exposure to logistics or warehouse technology such as handheld scanners, label printers, and rugged devices.

Responsibilities

Visit branches, warehouses, and other business locations for scheduled work and urgent issues.
Troubleshoot and repair internet, network, and hardware problems on-site.
Install, set up, replace, and repair PCs, laptops, printers, scanners, and other equipment.
Troubleshoot internet outages, routers, switches, Wi-Fi, and basic firewall issues.
Coordinate with internet service providers and vendors to restore service.
Maintain CCTV cameras, NVR/DVR recorders, and access control systems; manage user badges and access, and check camera coverage and footage when requested.
Help maintain on-premise and cloud servers, including updates, backups, user accounts, and health checks; identify issues and escalate when needed.
Resolve employee IT issues remotely using TeamViewer or similar tools, by phone, and in person.
Support printers, peripherals, and common software.
Administer Microsoft 365 users, licenses, Outlook/Exchange, Teams, SharePoint, and OneDrive.
Maintain groupware and other internal IT systems and keep simple documentation current.
Identify improvements to internal systems and workflows and propose practical fixes.
Build and improve internal tools, scripts, and automations using AI coding assistants; review and safely test generated output before deployment.
Help roll out new systems and upgrades across locations.
Train employees on systems, Microsoft 365, and basic IT and security practices.
Create simple how-to guides and quick-reference materials and lead short on-site training sessions.