IT Specialist

Nuclear Regulatory Commission • Arlington, TX

11d

About The Position

This position is in the Division of Service Delivery and Operations. The IT Specialist advises the Branch Chief and management on IT, telecommunications, and audio-visual systems and services; manages related projects; and provides technical analysis, troubleshooting, recommendations, and implementation support. The role also serves as the communication security (COMSEC) manager or alternate and oversees automated systems supporting secure communications and computing information, programs, and staff activities.

The position may be eligible for situational telework in accordance with agency policy. The supervisor is Jill De La Garza. The role requires U.S. citizenship, drug testing, and the ability to meet and maintain security and suitability requirements. A one- or two-year trial period applies. There are no education requirements.

Requirements

• At least one year of specialized experience at the next lower grade level in the Federal service, or equivalent experience in the private or public sector.
• For GG-12 qualification: experience applying IT principles, methods, and standards to provide technical support, troubleshoot and resolve IT issues, evaluate methods and procedures, and support implementation, maintenance, and security of information systems and telecommunications equipment, including applying COMSEC regulations, policies, and procedures to support secure communications equipment and systems.
• For GG-13 qualification: experience applying IT principles, methods, and standards to provide technical advice, troubleshoot and resolve IT issues, evaluate methods and procedures, and manage IT projects, systems, or services, including applying COMSEC regulations, policies, and procedures to manage and support secure communications equipment and systems.
• U.S. citizenship is required.
• Must be able to meet and maintain security and suitability requirements.
• Must undergo drug testing.
• Must serve a one- or two-year trial period and receive written certification for continued employment after its completion.
• Must meet the position qualifications no later than 30 calendar days after the announcement closing date and before placement.
• Resume information must be true and accurate, and specialized experience must be clearly described.

Responsibilities

• Advise the Branch Chief and management on IT, telecommunications, and audio-visual systems and services to meet business requirements.
• Manage complex IT, telecommunications, audio-visual, and other IT-related projects for the branch in coordination with staff and headquarters.
• Diagnose and resolve problems in response to customer-reported incidents.
• Assess and troubleshoot programs to determine whether reported incidents stem from hardware, software, or LAN configuration, and identify appropriate resolution contacts.
• Independently analyze major regional information processes and operations.
• Advise on using state-of-the-art systems technology to streamline business practices and improve efficiency.
• Evaluate requirements, contribute to final technical decisions, and recommend courses of action for management consideration.
• Research current information technology, including software, hardware, communication networks, and devices; analyze findings and develop recommendations.
• Coordinate the development and implementation of improvements.
• Analyze complex program needs, determine IT, telecommunications, and audio-visual requirements, and develop specifications and associated hardware, software, and network configurations.
• Coordinate with the Office of the Chief Information Officer (OCIO) and other staff to interpret and implement requirements.
• Serve as the COMSEC manager or alternate.
• Oversee automated systems that provide secure communications and computing information and support programs and staff activities.

Benefits

• Comprehensive health and life insurance plans
• Flexible Spending Account Program for health and dependent care
• Dental and vision insurance
• Retirement savings and investment plan similar to a 401(k) (Thrift Savings Plan)
• Annual vacation leave and paid sick leave
• Family-friendly leave policies
• 11 paid holidays per year
• Transit benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed