IT Specialist

GFA, Inc.•Valley, AL

1d•Onsite

About The Position

GFA Alabama, Inc. is hiring an entry-level, hands-on IT generalist to help maintain and improve technology across its warehouses, branches, and other business locations. The role shares responsibility for the company’s systems, networks, security cameras, access control, and end-user support. Work includes maintaining existing IT systems, improving internal systems and tools, and training employees. The position is based on-site in Valley, Alabama, with regular regional travel of up to approximately 300 miles and occasional overnight stays. The specialist will provide field support; troubleshoot and maintain PCs, networks, internet connectivity, printers, servers, cloud services, CCTV, access control, and Microsoft 365; and help administer internal systems. They will also identify workflow improvements, build or improve tools and automations with AI coding assistants, test changes safely, document systems, and help deploy upgrades. Employee support and training are part of the role, including creating simple guides and conducting on-site training sessions. This is an entry-level opportunity for someone with solid IT fundamentals, sound troubleshooting habits, and an interest in learning. The role is full-time and on-site, with occasional after-hours or weekend work for outages and planned maintenance. Physical work may take place in offices and warehouses and can involve lifting up to approximately 50 pounds, using ladders, and working in hot or cold environments. Salary is $55,000 per year, with fuel reimbursement for work travel, health insurance, paid time off, training support, and room to grow.

Requirements

Basic hands-on knowledge of Windows PCs, networking (including IP, DHCP, DNS, and Wi-Fi), printers, and Microsoft 365.
Comfort troubleshooting both remotely, using TeamViewer or similar tools, and in person.
Some exposure to on-premise or cloud servers and backups, or a strong willingness to learn.
Experience using AI tools such as ChatGPT, Claude, or Copilot to write scripts or small tools, with care to test changes and avoid disrupting systems.
Valid driver’s license, good driving record, and willingness to travel regionally, sometimes on short notice.
Clear communication skills, including the ability to explain technical issues to non-technical coworkers and train them on tools.
Organized and dependable, with the ability to work independently and prioritize when multiple issues arise.
High school diploma or equivalent.

Nice To Haves

IT certifications such as CompTIA A+ or Network+, or related coursework.
Experience installing CCTV or access control systems, or working with low-voltage cabling such as Cat5e/Cat6, terminations, and rack work.
Experience working at an IT services company, managed service provider (MSP), or software company.
Exposure to logistics or warehouse technology such as handheld scanners, label printers, and rugged devices.

Responsibilities

Visit branches, warehouses, and other business locations for scheduled work and urgent issues, traveling up to approximately 300 miles.
Troubleshoot and repair internet, network, hardware, and connectivity problems on-site, including routers, switches, Wi-Fi, and basic firewall issues.
Install, configure, replace, and repair PCs, laptops, printers, scanners, and other equipment.
Coordinate with internet service providers and vendors to restore service.
Maintain CCTV cameras, NVR/DVR recorders, and access control systems; manage badge and user access and check camera coverage or footage when requested.
Help maintain on-premise and cloud servers, including updates, backups, user accounts, and health checks; identify issues and escalate when needed.
Resolve employee IT issues remotely using TeamViewer or similar tools, by phone, and in person; support peripherals and common software.
Administer Microsoft 365 users, licenses, Outlook/Exchange, Teams, SharePoint, and OneDrive.
Maintain groupware and other internal IT systems and keep basic documentation up to date.
Identify practical improvements to internal systems and workflows and propose fixes.
Build and improve internal tools, scripts, and automations using AI coding assistants; write prompts, review generated output, and test safely before changes reach live systems.
Help roll out new systems and upgrades across locations.
Train employees on systems, Microsoft 365, and basic IT and security practices; create quick guides and lead short on-site training sessions.