IT Specialist

Fabric•United States,

1d•$100,000 - $130,000•Remote

About The Position

The IT Specialist is the operational backbone of Fabric Health’s internal technology systems. This role joins the established Infrastructure team and reports to the VP of Infrastructure. It owns configuration, implementation, and automation of internal systems supporting a fast-moving, fully remote healthcare company. The role combines ticket-queue support with proactive system improvements, aiming to prevent recurring issues through scripting, automation, and documentation. The position administers SaaS and productivity platforms, identity and access management, and the company’s remote device fleet. It develops automated workflows for onboarding, offboarding, and access provisioning; resolves internal IT requests; and maintains current documentation and runbooks. The role operates under HIPAA requirements and supports SOC 2 audit preparation, evidence collection, and regular access reviews in partnership with the Security team. AI tools may be used to assist with scripting, troubleshooting, and documentation, with outputs reviewed before use in production.

Requirements

At least 3 years of experience in IT administration or systems administration in a SaaS or technology company.
Hands-on experience with identity and access management platforms such as Okta, Google Workspace, or similar.
Experience managing a device fleet through an MDM platform such as Jamf, Rippling, Kandji, or Microsoft Intune.
Proficiency with IT ticketing systems such as Jira, Zendesk, Freshservice, ServiceNow, or similar.
Scripting or automation experience in Python, Bash, or a comparable language.
Working knowledge of HIPAA compliance requirements as they apply to IT systems and practices.
Experience supporting a fully remote workforce.
Day-to-day use of AI tools such as Claude, Gemini, or GitHub Copilot to write and troubleshoot scripts and documentation, with sound judgment about which data should not be entered into them.

Nice To Haves

Prior experience in a healthcare or HIPAA-regulated SaaS environment.
Google Workspace administration experience.
Familiarity with AWS or cloud infrastructure fundamentals.
SOC 2 audit support or evidence-gathering experience.

Responsibilities

Configure, implement, and maintain internal SaaS platforms and productivity tools across a fully remote workforce.
Administer identity and access management systems, including SSO, directory services, and role-based access controls.
Manage the company device fleet through an MDM platform, including provisioning, compliance enforcement, and remote employee hardware support.
Build and maintain automated workflows for onboarding, offboarding, and access provisioning.
Address recurring IT issues through scripting and tooling rather than resolving them ticket by ticket.
Use AI tools to assist with scripting, troubleshooting, and runbook writing, and review their output before it reaches a production system.
Own the internal IT ticket queue, triaging and resolving requests across the company.
Maintain IT documentation and runbooks and keep them current as systems evolve.
Keep IT systems and practices compliant with HIPAA requirements.
Support SOC 2 audit preparation, evidence collection, and regular access reviews in partnership with the Security team.