IT Specialist (Custspt)

Army National Guard Units • Augusta, ME

1d

About The Position

This is a National Guard Title 32 excepted service position, Position Description Number D1615000, in the ME DCSIM, National Guard. The position is located in an information management organization and manages the state's Information Management (IM) Resource Center. The incumbent oversees the IM equipment loan program and self-service work center and assists other customer support IT specialists with help desk calls.

The position manages loaner equipment and materials used for temporary mission accomplishment, including computers, printers, cellular telephones, projectors, video equipment, and sound systems. Work includes property and supply accountability, scheduling, checking equipment serviceability and readiness, routine maintenance, providing operational instructions to users, and ordering repairs, replacements, and supplies.

The incumbent also manages an IM self-service work center with computer workstations and equipment for training, office automation, graphics, scanning, color printing, and video work. The position maintains equipment and supply accountability, assists users with technical problems, and maintains skills in the use of work-center equipment.

The position supports required DOD, NGB, and state automated systems and software, diagnoses and resolves customer-reported incidents, researches recurring problems, updates tracking databases, provides customer training, and applies information security and assurance practices. It also processes and tracks incoming service requests, determines warranty or maintenance coverage, routes unresolved issues to the appropriate functional area, follows up to ensure resolution, and keeps users informed of status.

Requirements

• National Guard membership is required, with membership in a compatible military assignment in the employing state's National Guard before the effective date of placement.
• Applicants who are not current National Guard members must be eligible for immediate membership and employment in the military grade listed in the announcement.
• Must be within the listed military grades: CW3 and below.
• Must have a compatible military assignment: WMOS 255A, 255N, or 255S; or MOS 25B, 25N, 25S, 25U, or 25Z.
• General experience, education, or training providing basic knowledge of data processing functions and general management principles, sufficient to understand the stages required to automate a work process.
• At least 36 months of specialized experience, education, or training analyzing interrelationships of system components, planning sequences of actions to accomplish assignments, and scheduling computer programs while weighing alternatives for production efficiency.
• Must wear the military uniform.
• Males born after December 31, 1959 must be registered for Selective Service.
• Must meet federal employment suitability requirements as determined by a background investigation.
• May be required to successfully complete a trial period.
• Participation in direct deposit is mandatory.
• Must be able to obtain and maintain a Secret Security Clearance.
• Must complete all required training within six months.
• If qualifying through education, must provide transcripts or other documentation supporting educational claims.

Responsibilities

• Manage loaner IM equipment and materials, including accountability, scheduling, serviceability checks, preparation, routine maintenance, user instructions, and arranging repairs or replacements.
• Maintain required operational supplies for the equipment loan program.
• Manage the IM self-service work center, including its equipment, supplies, maintenance, and user assistance.
• Maintain skills in operating work-center equipment, including computers, laptops, projectors, and digital cameras.
• Assist users with technical problems and help field help desk calls.
• Participate in analysis of requests for new and modified applications and assess equipment demands and incoming data communications, telecommunications, visual information, and information services requests.
• Provide technical support for DOD, NGB, and state automated systems and software; diagnose and resolve customer-reported incidents.
• Research customer issues and recurring problem trends, provide feedback, and update problem tracking and resolution databases.
• Provide customer training and apply information security and information assurance policies and practices in customer support services.
• Update the customer service database; receive, analyze, and assign control numbers to incoming service requests.
• Determine whether equipment is covered by warranty or a maintenance contract and process requests accordingly.
• Assess reported problems, resolve them when possible, or assign unresolved requests to the appropriate functional area.
• Follow up with functional areas to ensure problems are resolved and requests completed, while keeping users informed of status.
• Perform other duties as assigned.

Benefits

• A comprehensive federal employee benefits package is referenced; specific benefits depend on position type and should be confirmed with the hiring agency.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed