IT Site Support Technician

Cabinetworks Group•Middlefield, OH

10h

About The Position

The IT Site Support Technician ensures operational readiness of client computing and peripheral devices used for organizational tasks. The role includes installing, testing, maintaining, supporting, and troubleshooting hardware and software used in manufacturing processes and office applications. The technician assists end users in defining requirements and recommending solutions, and may assist server administrators and network engineers with system implementations and upgrades. The position is full-time and pays $27–$33 per hour.

Requirements

An associate-level degree or higher in Information Systems, or two years of experience working in an IT capacity.
Strong organization skills and attention to detail.
Logical problem-solving ability.
Ability and desire to learn and grow in skill and competency.
Knowledge and understanding of Windows, the MS Office Suite, internet browsers, line matrix, thermal transfer and laser printing, and LAN/WAN/WLAN.
Ability to work effectively both independently and as part of a team.
Clear, effective, professional verbal and written communication skills.
Ability to prioritize and multitask according to business needs and goals.
Willingness to participate in an on-call rotation.
Ability to lift 30 pounds and work on lift equipment while performing job responsibilities.

Nice To Haves

Exposure, knowledge, skill, or competency in other operating systems such as Linux and AIX; ERP systems such as JOE, Oracle, and Unidata; SQL databases; Java; Citrix; network physical layer; Cisco routing and switching; antivirus and virus-remediation tools; data center physical security; and backup and recovery.

Responsibilities

Build rapport with customers and technical resources to gather and relay effective problem descriptions and understand customer needs.
Document, prioritize, and resolve user requests received through a tracking tool.
Use provided tools to document, troubleshoot, and resolve problems.
Manage replacement equipment and software tools responsibly.
Manage surplus hardware and software inventories and properly dispose of obsolete materials.
Perform preventive maintenance and upkeep of in-service equipment and software.
Understand customer processes and assist in recommending solutions and improvements.
Assist systems administrators and engineers with implementations and upgrades.
Act as a liaison when utilizing, interacting with, and directing external resources and contractors.
Assist with administration of specialized software requirements and client data.
Assist with administration of antivirus software and virus/malware remediation.
Assist the Client Services Desk during rollover and as a supplemental resource when needed.