IT Site Support Technician
About The Position
The IT Site Support Technician ensures operational readiness of client computing and peripheral devices used to accomplish organizational tasks. Responsibilities include installing, testing, maintaining, supporting, and troubleshooting hardware and software used in manufacturing processes and office applications. The technician assists end users in defining requirements and recommending solutions, and may support server administrators and network engineers with system implementations and upgrades. The role involves managing user requests and equipment inventories, maintaining in-service technology, administering specialized software and client data, and supporting anti-virus and malware remediation. The technician also coordinates with external resources and contractors and may assist the Client Services Desk as needed. The position requires participation in an on-call rotation and may involve working on lift equipment.
Requirements
- An associate-level degree or higher in Information Systems, or two years of experience working in an IT capacity.
- Excellent organization skills and attention to detail.
- Logical problem-solving ability.
- Willingness and desire to learn and grow in skill and competency.
- Knowledge and understanding of common systems, including Windows, MS Office Suite, internet browsers, line matrix, thermal transfer and laser printing, and LAN/WAN/WLAN.
- Ability to work effectively both within a team and independently.
- Ability to communicate clearly and effectively in a professional manner, verbally and in writing.
- Ability to prioritize and multitask according to business needs and goals.
- Willingness to participate in an on-call rotation.
- Ability to lift 30 pounds and work on lift equipment while performing job responsibilities.
Nice To Haves
- Exposure to, knowledge of, skill in, or competency with Linux or AIX operating systems; JOE, Oracle, or Unidata ERP systems; SQL databases; JAVA; CITRIX; network physical layer; Cisco routing and switching; anti-virus and virus remediation tools; data center physical security; or backup and recovery.
Responsibilities
- Build rapport with customers and technical resources to improve the receipt and relay of problem descriptions and understanding.
- Document, prioritize, and resolve user requests received through a tracking tool.
- Use provided tools to document, troubleshoot, and resolve problems.
- Manage replacement equipment and software tools responsibly.
- Manage surplus hardware and software inventories and properly dispose of obsolete materials.
- Perform preventive maintenance and upkeep of in-service equipment and software.
- Understand customer processes and assist in recommending solutions and improvements.
- Assist systems administrators and engineers with implementations and upgrades.
- Act as a liaison when using, interacting with, and directing external resources and contractors.
- Assist in administering specialized software requirements and client data.
- Assist in administering anti-virus tools and virus or malware remediation.
- Assist the Client Services Desk during rollovers and provide supplemental support as needed.
Benefits
- Medical coverage
- Dental coverage
- Vision coverage
- 401(k) with company match
- Paid time off
- Parental support programs
- Company-paid life benefits
- Company-paid disability benefits
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
