IT Site Support Specialist

Sara Lee Frozen Bakery•Traverse City, MI

39d•Onsite

About The Position

The IT Site Support Specialist provides primary on-site technology support for employees and operations at the Traverse City manufacturing location, with occasional remote support for Tarboro, Southbridge, Airway Heights, and the corporate office. The role supports end-user computing, infrastructure, security, IP telephony, label processing, RF guns, and other technology needs that help maintain reliable bakery operations. The position provides Tier 1 and Tier 2 support, maintains and refreshes workplace technology, troubleshoots hardware and connectivity issues, and coordinates equipment and infrastructure work with internal teams, managed service providers, and vendors. After-hours support may be needed. Additional duties may be assigned as business needs require.

Requirements

Three to five years of corporate help desk, systems administration, or IT support experience.
Experience providing Microsoft 365 support to end users.
Ability to manage and support diverse hardware and peripherals, such as RF guns, label printers, and iPads.
Knowledge of MDM tools and ability to support mobile devices.
Working knowledge of network switches and switching technologies.
Familiarity with Kronos timekeeping technology.
Strong interpersonal skills and ability to work effectively with employees and management at all levels.
Self-motivated and able to work independently with limited supervision.
Ability to learn new technologies quickly, solve practical problems, and work effectively under tight deadlines and pressure.
Ability to prioritize and manage multiple tasks and deadlines.
Excellent root-cause analysis, troubleshooting, and problem-solving skills.
Collaborative and team-oriented.
Proficiency with Microsoft Office applications.

Nice To Haves

Bachelor's degree preferred.

Responsibilities

Provide Tier 1 and Tier 2 support for PC hardware, voice and intercom systems, Microsoft 365, desktop operating systems, and application software.
Support the IT infrastructure and hardware used in bakery operations.
Install, configure, and maintain desktop and laptop computers, tablets, wireless devices, handheld RF devices, and peripherals.
Work with managed service providers and IT management on network projects, upgrades, and installations.
Partner with bakery maintenance and safety teams to support production- and safety-related hardware and software.
Troubleshoot and resolve hardware and connectivity issues locally and remotely.
Refresh aging equipment and coordinate with service providers to migrate data to replacement computers.
Maintain accurate hardware, software, and licensing inventories.
Coordinate with the Infrastructure team and vendors to confirm product delivery and ensure new equipment is installed, configured, and ready on schedule.
Provide after-hours support as needed.