IT Site Administrator (Bilingual)

Viant•San Antonio, TX

22h•Hybrid

About The Position

As an IT Administrator, you will lead and support IT operations for your assigned site(s), providing technical leadership across system administration, networking, technical support, project management, and business analysis. You will drive IT projects, continuous improvement initiatives, and collaborate closely with site leadership to optimize the strategic use of technology. In this role, you will help position the site to address future IT challenges by implementing scalable and reliable solutions aligned with business objectives, ensuring uninterrupted medical device manufacturing. You will also work cross-functionally across the organization, building strong relationships and contributing to diverse initiatives. As part of the Viant IT team, you will embody the company’s values of integrity, accountability, and excellence, playing a key role in driving business success. This position requires professional fluency in both English and Spanish, as the role regularly supports bilingual employees, leaders, and business operations across the Viant facilities in San Antonio, TX and Vega Baja, Puerto Rico.

Requirements

Associates Degree in Computer Science or other technical field is required
Full bilingual English/Spanish proficiency (spoken and written). (Mandatory)
4-6 years of system administrator experience is required
Ability to thrive in both fast-paced team environments and independent work settings.
Resourceful and adaptable in handling unexpected challenges.
Strong time management skills with the ability to work with minimal supervision.
Highly self-motivated with a big-picture mindset.
Tech-savvy with the ability to quickly learn and adapt to new technologies.
Proven ability to manage multiple priorities and effectively prioritize workload.
Strong critical thinking and problem-solving skills.
Proven documentation skills including policies and procedures.
Pro-active in identifying potential issues with a proposed process or systems change.
Hands on experience installing IT hardware, peripherals and software.
Skilled with Windows operating systems, Entra/Active Directory, Intune, O365 applications such as OneDrive, SharePoint, Teams etc.
Knowledge in TCP/IP, DNS, DHCP, VPN, VLAN’s, and wireless networks.
Knowledge of VMWare virtualized environment.
Understanding of compliance and security standards.
Understand and provide support to ensure compliance with external audits from customers, vendors, and the FDA.

Nice To Haves

Bachelor’s Degree in Computer Science or other technical field is preferred
4-6 years of diversified experience in a manufacturing environment is preferred
2-3 years in medical environment is preferred
Intermediate Knowledge in Backup solutions, MSP360, is a plus.
Basic Knowledge of cloud storage services, Wasabi & AWS preferred.
Knowledge with VoIP systems, particularly 3CX is a plus.
Knowledge in Cisco Meraki and UNIFI switching is a plus.
Knowledge in Endpoint Central is a plus.

Responsibilities

Act in alignment with the core values of the company, demonstrating agility, teamwork, leadership, ownership, customer focus, and integrity in all actions.
Provide support outside regular working hours to ensure ongoing IT Support and address urgent issues. when required to support business operations.
Collaborate closely with site operations and business leaders to develop and uphold effective processes and procedures.
Engage actively in company-wide and site-specific projects aimed at continuous improvement of processes.
Provide administrative support and maintenance for Microsoft 365 applications, including Teams, OneDrive, Exchange, and SharePoint, ensuring optimal functionality and user experience.
Oversee and maintain the Entra Admin and Active Directory environment, focusing on tasks such as user and group management, as well as implementing and managing security and group policies.
Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.
Responsible for installing, configuring, maintaining, and repairing workstations, laptops, peripherals, and site IT resources, including software, UPS systems, printers, and copiers.
Track individual and site IT performance metrics to identify areas for improvement and recommend solutions to optimize efficiency in service support and delivery processes.
Tasked with managing IT help desk requests to ensure prompt and effective communication, as well as timely resolutions.
Create and maintain documentation of procedures, knowledge bases, policy documents and configurations well-maintained and up to date and alignment with the Viant IT standards.
Oversee IT procurement and inventory for hardware, software, peripherals, and related supplies.
Enhance endpoint security by monitoring vulnerabilities and applying relevant patches and updates effectively.
Identify and recommend system, hardware and software improvements/upgrades.
Maintain knowledge of Viant corporate IT policies and Viant privacy policies.
Report any security incident or suspected security incident to the Viant Security Incident Response Team.
All other duties as assigned.