IT Service & Logistics Coordinator

Riverside Technologies Inc•Riverside, MO

19d•$16 - $19

About The Position

The IT Service & Logistics Coordinator coordinates daily service operations, manages inventory, and supports hardware fulfillment for customer orders. The role combines dispatching, warehouse logistics, and hands-on technical work to ensure technicians, customers, and remote sites receive accurate, timely support. Responsibilities include organizing and maintaining the service ticket board, prioritizing and assigning incoming requests to field technicians, monitoring ticket progress, shipping products to remote-site customers, preparing outgoing shipments, receiving packages and equipment, and keeping shipment and inventory records current. The coordinator also tracks stock, supports inventory counts and audits, builds, repairs, and configures IT hardware, performs basic troubleshooting and testing, and stages devices for installation or delivery.

Requirements

High school diploma or equivalent required.
1–3 years of experience in logistics, warehouse coordination, dispatching, or a service coordinator role.
Exceptional attention to detail and the ability to maintain a clean, highly structured shipping and receiving environment.
Ability to assess the urgency of incoming service requests and efficiently delegate tasks to field personnel.
Comfort working around technology and willingness and aptitude to learn basic hardware staging and configuration.
Ability to stand for extended periods, handle warehouse freight, and safely lift up to 50 lbs regularly.
Clear verbal and written communication skills for coordinating between customers, remote sites, and field technicians.
Must be able to pass a drug screening and background check.

Nice To Haves

Associate degree in Business Administration, Logistics, or IT.
Experience utilizing inventory management systems, ERPs, or service ticketing software.

Responsibilities

Organize and maintain the service ticket board to ensure timely ticket assignment to field technicians.
Prioritize incoming requests and dispatch technicians based on skillset, location, and urgency.
Monitor ticket progress and adjust assignments as needed to maintain workflow efficiency.
Ship products daily to remote-site customers and maintain accurate shipment logs.
Prepare outgoing shipments, including scheduling pickups with FedEx, UPS, and other carriers.
Receive incoming packages, freight deliveries, and customer equipment; verify contents and update records.
Track inventory levels for toner, hardware, parts, and consumables.
Update inventory systems daily to reflect incoming and outgoing stock.
Assist with cycle counts and inventory audits to ensure accuracy.
Build, repair, and configure IT hardware for customer orders, including printers, PCs, Chromebooks, and peripherals.
Perform basic troubleshooting and functional testing before equipment ships.
Stage and prepare devices for installation by field technicians or direct customer delivery.