About The Position
The IT Service Delivery Coordinator supports the Services Operations team with Technical Contact Standardization (TCS) reviews, process documentation, and operational initiatives. The role helps ensure accuracy, consistency, and compliance across TCS deliverables while supporting standardization and scalability as work volume increases. It involves collaborating with stakeholders across teams, contributing to process improvement, and providing operational support to senior team members by handling repeatable tasks and maintaining quality standards.
Requirements
- 2–3 years of experience in operations support, documentation management, quality assurance, compliance, project coordination, or a related field.
- Strong organizational skills and ability to manage multiple priorities and deadlines.
- Excellent attention to detail, with a focus on accuracy, consistency, and quality.
- Strong written and verbal communication skills.
- Proficiency in Microsoft Office 365, particularly Word, Excel, and collaboration tools.
- Ability to work independently while collaborating effectively with cross-functional teams.
- Strong analytical and problem-solving skills with a continuous improvement mindset.
Nice To Haves
- SharePoint experience.
- Experience with data review, documentation management, quality assurance, or process standardization.
- Experience supporting operations, compliance, documentation, or standardization initiatives.
Responsibilities
- Perform TCS reviews to ensure accuracy, consistency, and adherence to established standards and requirements.
- Review, validate, and maintain technical contact information and related documentation.
- Partner with internal stakeholders to gather requirements, document best practices, and support standardization initiatives.
- Assist in developing, maintaining, and improving process documentation, templates, and knowledge resources.
- Support project coordination by tracking deliverables, maintaining schedules, and preparing status updates.
- Identify process gaps and recommend improvements to enhance efficiency, consistency, and scalability.
- Provide operational support to senior team members by managing recurring and administrative tasks.
- Perform additional duties as assigned in support of evolving business priorities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
