IT Service Desk Technician

Resource Management Concepts • Crane, IN

3d • Onsite

About The Position

Resource Management Concepts, Inc. (RMC) is hiring an IT Service Desk Technician in Crane, Indiana. The role provides Tier 1 technical support in a busy call center environment, responding to and resolving end-user problems while maintaining professional relationships with customers and clients. The technician uses help desk tracking and ticketing systems, diagnoses data communications problems, and installs and configures workstations, peripheral equipment, and software. The role also includes documenting internal procedures and assisting with onboarding new users. The schedule is 0800–1600, Monday through Friday.

Requirements

• Three years of Systems Administration and/or IT Help Desk experience; an associate degree plus one year of experience may be considered in lieu of the three-year experience requirement.
• Effective use of help desk tracking and ticketing systems, including ServiceNow and other ticketing systems.
• DoD 8570 IAT Level 2 Certification (Security+ CE) is required.
• An active DoD Secret clearance is required and must be maintained.
• Ability to lift up to 50 pounds.
• Additional training may be required to be completed within 30 days of start.
• Applicants selected may be subject to a security investigation and must meet eligibility requirements for access to classified information.

Responsibilities

• Maintain professional relationships with customers and clients in a busy call center environment.
• Respond to and resolve end-user technical problems.
• Identify, research, and resolve technical problems at the Tier 1 level.
• Document internal procedures.
• Assist with onboarding new users.
• Use help desk tracking and ticketing systems to track technical issues, maintain historical records and related documentation, and support timely resolution.
• Diagnose data communications problems using specialized tools, test equipment, and software utilities.
• Install and configure new workstations, peripheral equipment, and software.
• Communicate effectively verbally and in writing.
• Work independently and as part of a team to research data and develop analytical techniques and methodologies.

Benefits

• Career training, certifications, and education investment.
• Tuition assistance.
• Competitive paid vacation package.
• 11 paid federal holidays.
• High-quality, low-deductible healthcare plans.
• Pet insurance.
• Competitive 401(k) package.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree