IT Service Desk Technician

Kendall Dealership Holdings•Meridian, ID

About The Position

Kendall Auto Group is seeking a ServiceDesk Technician to support more than 55 locations across five states. The position is part of the IT support team and helps keep business operations running smoothly. Most of the workday is spent at a desk in a fast-paced, call-heavy environment, assisting users by phone, email, in person, and through a ticketing system. The schedule is Monday through Friday, 9 a.m. to 6 p.m. The posting lists pay as $20 per hour; a separate salary description states “$2000/hour.” Kendall Auto Group is a family-owned and operated company with dealerships in Idaho, Oregon, Alaska, Montana, and Washington. It has sold and serviced vehicles since 1937 and describes its mission as delivering an unrivaled customer experience while supporting its employees and the communities where it operates.

Requirements

Strong troubleshooting skills with Windows 10/11 desktops and laptops.
Experience with Active Directory administration.
Familiarity with Office 365 and common business applications.
Knowledge of imaging and deploying computers.
Customer service mindset and excellent communication skills.
Ability to work effectively in a ticket-driven environment.

Responsibilities

Provide technical assistance and support for incoming queries, issues, and service requests.
Respond to users by phone, email, or in person as needed.
Guide users through troubleshooting steps in a clear and patient manner.
Perform basic hardware and software installation, modification, and repair.
Maintain the daily performance of computers, printers, and other end-user systems.
Run diagnostics, track recurring issues, and escalate issues as needed.
Administer Active Directory tasks, including password resets and new user profiles.
Document procedures and solutions to build team knowledge.
Stay up to date with system information, updates, and changes.