IT Service Desk Technician

Space Dynamics Laboratory•North Logan, UT

20h•Onsite

About The Position

Space Dynamics Laboratory (SDL) is hiring a full-time, customer service-oriented IT Service Desk Technician to install, configure, upgrade, secure, and troubleshoot software and hardware on Windows and Linux computers in secure and non-secure areas. This is an on-site, non-remote position in North Logan, Utah. The technician provides dependable technical support to clients through phone calls, walk-ins, and ticket submissions; troubleshoots user devices and basic network connectivity; supports IT asset management; and documents customer interactions and support procedures. The role also aids and guides part-time student technicians. Work is scheduled for 40 hours per week between 7:00 a.m. and 5:00 p.m., with rotating after-hours on-call support. SDL delivers multi-domain solutions supporting national security and scientific discovery, including missions for NASA and the Department of Defense. Its culture emphasizes respect, collaboration, empowerment, and accountability. The application window is expected to remain open for approximately seven days, but may change based on business needs and qualified-candidate availability.

Requirements

U.S. citizenship and the ability to obtain and maintain a U.S. Government security clearance.
High school diploma or equivalent.
Active CompTIA Security+ certification, or ability to obtain it within a maximum of 30 days after hire.
Ability and desire to continue learning new skills as system needs grow and change.
Excellent written and verbal communication skills focused on customer service.
Self-motivated, with a strong work ethic.
Reliable and detail-oriented.
Ability to work independently and as part of a team.
Experience troubleshooting computer hardware and software.
Ability to work 40 hours per week, with scheduled hours between 7:00 a.m. and 5:00 p.m.
Availability for rotating after-hours, on-call support.

Nice To Haves

Degree in Information Technology, Information Systems, or a related field.
CompTIA A+ certification.
CompTIA Linux+ certification.
Knowledge of Linux environments such as Ubuntu.
Comfort with procedural documentation.

Responsibilities

Provide friendly, accurate, and dependable support to clients, emphasizing customer satisfaction.
Follow IT security policies and best practices.
Triage incidents submitted by phone, walk-in, and support ticket.
Install, configure, upgrade, and secure software and hardware.
Diagnose and resolve problems involving desktop computers, laptops, mobile devices, printers, and peripherals for onsite and remote users.
Troubleshoot basic network connectivity issues.
Support IT asset management, including inventory, tracking, and lifecycle management.
Work with manufacturers on warranty support and warranty claims.
Create and update support documentation and identify areas for improvement.
Aid, assist, and guide part-time student technicians on the team.
Document customer service interactions in detail in the ticketing system.
Provide after-hours, on-call support on a rotating basis.