IT Service Desk Technician I

Penske • Cumru Township, PA

8d • Hybrid

About The Position

A Penske IT Service Desk Technician provides technical support to Penske's PC users in both corporate and field locations on a daily basis. This support may consist of both hardware and software trouble shooting and problem-solving resolution. The IT Service Desk Technician is to research and follow-up on problems that may require additional resources.

Requirements

• At least 2 years of prior customer service experience (technical preferred) required
• Vocational/Technical or certification required
• Excellent communication skills required
• In-depth knowledge of Windows 10, Edge, Chrome, and Office 365
• Knowledge of and ability to troubleshoot Printers in a Windows environment required
• Basic understanding of VDI and network connectivity required
• Working knowledge of wireless technology and mobile environment required
• Regular, predictable, full attendance is an essential function of the job
• Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required.

Nice To Haves

• Prior Service Desk and Project Management experience preferred
• Bachelor's Degree preferred
• A+ Technical Certifications preferred

Responsibilities

• Provide first level troubleshooting skills to resolve general internal Penske system support issues with Penske's corporate office and field location users via telephone and remote communication tools.
• Work on special projects and laptop software configuration
• Log all support calls into the call tracking system
• Work with programming staff to communicate software issues
• Follow-up with callers to ensure customer satisfaction
• Other projects and tasks as assigned by supervisor

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree