IT Service Desk Technician

Space Dynamics Laboratory•North Logan, UT

2d•$38,500 - $65,000•Onsite

About The Position

Space Dynamics Laboratory (SDL) is hiring a full-time, customer service-oriented IT Service Desk Technician to install, configure, upgrade, secure, and troubleshoot software and hardware on Windows and Linux computers in secure and non-secure areas. The position is on-site and non-remote in North Logan, Utah. The technician supports users through phone calls, walk-ins, and ticket submissions, and assists with desktop, laptop, mobile device, printer, peripheral, and basic network connectivity issues. The role also supports IT asset management, warranty claims, support documentation, and part-time student technicians. Scheduled hours fall between 7:00 a.m. and 5:00 p.m., with availability required for rotating after-hours on-call support. The salary range is $38,500–$65,000, commensurate with education and relevant experience. SDL delivers multi-domain solutions supporting national security and scientific discovery, including work involving satellites, sensors and instruments, ground systems and data processing, and autonomous systems for NASA and the Department of Defense. The organization describes its culture as one of respect, collaboration, empowerment, and accountability.

Requirements

Must be a U.S. citizen and able to obtain and maintain a U.S. Government security clearance.
High school diploma or equivalent.
Active CompTIA Security+ certification, or ability to obtain it within a maximum of 30 days after hire.
Ability and desire to continue learning new skills as system needs grow and change.
Excellent written and verbal communication skills focused on customer service.
Self-motivated, with a strong work ethic.
Reliable and detail-oriented.
Ability to work independently and as part of a team.
Experience troubleshooting computer hardware and software.
Ability to work 40 hours per week, with scheduled hours between 7:00 a.m. and 5:00 p.m.
Availability to provide after-hours, on-call support on a rotating basis.

Nice To Haves

Information Technology, Information Systems, or related degree.
CompTIA A+ certification.
CompTIA Linux+ certification.
Knowledge of Linux environments such as Ubuntu.
Comfort with procedural documentation.

Responsibilities

Deliver friendly, accurate, and dependable support to clients, with a focus on customer satisfaction.
Follow IT security policies and best practices.
Triage incidents received by phone, through walk-ins, and via ticket submissions.
Install, configure, upgrade, and secure software and hardware.
Diagnose and resolve desktop, laptop, mobile device, printer, and peripheral problems for onsite and remote users.
Troubleshoot basic network connectivity issues.
Support IT asset inventory, tracking, and lifecycle management.
Work with manufacturers to obtain warranty support and manage warranty claims.
Create and update support documentation and identify areas for improvement.
Aid, assist, and guide part-time student technicians on the team.
Document customer service interactions in detail in the ticketing system.