IT Service Desk Technician

Kendall Auto Group•Meridian, ID

About The Position

Kendall Auto Group is seeking a ServiceDesk Technician to support its IT team and more than 55 locations across five states. The role is based primarily at a desk in a fast-paced, call-heavy environment, handling user support requests by phone, email, in person, and through a ticketing system. The schedule is Monday through Friday, 9 a.m. to 6 p.m., and pay is $20 per hour. The technician provides technical assistance, troubleshoots hardware and software issues, maintains end-user systems, administers basic Active Directory tasks, and documents solutions and procedures. The position requires a customer-service mindset and the ability to work effectively in a ticket-driven environment. Kendall Auto Group is a family-owned and operated company with dealerships in Idaho, Oregon, Alaska, Montana, and Washington. It has sold and serviced vehicles since 1937. Its mission is to deliver an unrivaled customer experience and to be a responsible steward of the communities in which it operates.

Requirements

Strong troubleshooting skills with Windows 10/11 desktops and laptops.
Experience with Active Directory administration.
Familiarity with Office 365 and common business applications.
Knowledge of imaging and deploying computers.
Customer service mindset with excellent communication skills.
Ability to work effectively in a ticket-driven environment.

Responsibilities

Provide technical assistance and support for incoming queries, issues, and service requests.
Respond to users by phone, email, or in person as needed.
Guide users through troubleshooting steps clearly and patiently.
Perform basic hardware and software installation, modification, and repair.
Maintain the daily performance of computers, printers, and other end-user systems.
Run diagnostics, track recurring issues, and escalate issues as needed.
Administer Active Directory tasks, including password resets and new user profiles.
Document procedures and solutions to build team knowledge.
Stay up to date with system information, updates, and changes.