IT Service Desk Technician

OmniSource•Fort Wayne, IN

About The Position

The IT Service Desk Technician provides IT service desk support for Steel Dynamics and OmniSource users. The role involves answering help desk calls, troubleshooting technical problems, and entering and monitoring work orders and resolutions. The technician also supports retail equipment, assists with installations and configurations, and may periodically travel to remote locations to assist other IT technicians. The position requires representing the company professionally and providing excellent customer service.

Requirements

Excellent problem-solving skills and the ability to work well in a team environment.
Positive attitude and high motivation.
Excellent communication skills and a team-oriented approach.
Customer-service orientation.
Knowledge of various versions of Microsoft Windows and Microsoft Office.
Timely communication and compliance with policies and procedures.
Energetic, detail-oriented, and organized.

Nice To Haves

Associate degree or equivalent technical work experience.
CompTIA A+, Security+, Network+, or Server+ certification.
Knowledge of Microsoft Active Directory and Exchange.

Responsibilities

Answer service desk phone lines and participate in the weekly rotation for after-hours emergency calls.
Log requests for technical assistance in the help desk software.
Troubleshoot software and hardware issues and document resolutions.
Assign work orders, follow up on their status, and communicate updates to users.
Handle requests, verify requested information with managers, and track progress.
Assist with the installation and configuration of PCs, laptops, and peripherals.
Process new user requests and termination requests.
Support retail equipment, including ATMs, printers, cameras, and scale interfaces.
Periodically travel to remote locations to assist other IT technicians.
Perform other duties as required.
Represent the company professionally and provide excellent customer service.