IT Service Desk Technician

Resource Management Concepts, Inc.•Crane, IN

4d•$60,000 - $70,000•Onsite

About The Position

Resource Management Concepts, Inc. (RMC) is hiring an IT Service Desk Technician in Crane, Indiana. The role provides Tier 1 technical support in a busy call center environment, including responding to and resolving end-user problems, diagnosing data communications issues, and installing and configuring workstations, peripherals, and software. The technician also documents procedures, assists with onboarding new users, and uses help desk tracking and ticketing systems to maintain issue records and support timely resolution. An active DoD Secret clearance and DoD 8570 IAT Level 2 certification (Security+ CE) are required. Additional training may be required within 30 days of starting. RMC describes its workplace as a small-company environment with opportunities for employee training, certification, education, and career growth. The position offers tuition assistance, certifications, paid vacation, 11 paid federal holidays, healthcare plans, pet insurance, and a 401(k) package. The stated annual salary range is $60,000 to $70,000.

Requirements

Three years of Systems Administration and/or IT Help Desk experience; an associate degree plus one year of experience may be considered in lieu of this requirement.
DoD 8570 IAT Level 2 certification (Security+ CE).
Active DoD Secret clearance, which must be maintained.
Effective verbal and written communication skills.
Ability to work independently and as part of a team.
Ability to lift up to 50 pounds.

Responsibilities

Maintain professional relationships with customers and clients in a busy call center environment.
Provide technical support by responding to and resolving end-user problems.
Identify, research, and resolve technical problems at the Tier 1 level.
Document internal procedures.
Assist with onboarding new users.
Work independently and as part of a team in researching data and developing analytical techniques and methodologies.
Use help desk tracking and ticketing systems, including ServiceNow, to track technical issues and maintain historical records and related documentation for timely resolution.
Diagnose data communications problems using specialized tools, test equipment, and software utilities.
Install and configure new workstations, peripheral equipment, and software.