IT Service Centre Team Leader
Monash•Clayton, NC
•Onsite
About The Position
Monash University is seeking an IT Service Centre Team Leader to lead a small team of diverse IT professionals providing hands-on technical support to teaching and research academics. The role is based at the Clayton campus and is a continuing, full-time appointment. The Team Leader will build and maintain strategic relationships with senior stakeholders in academic faculties and coordinate high-quality IT services aligned with the University’s teaching and research objectives. Flexible working arrangements may be negotiated.
Requirements
- Proven experience leading a customer-facing technical support team.
- Capability to liaise with senior customer stakeholders.
- Capability to coordinate the delivery of high-quality IT services using internal and external delivery partners.
Nice To Haves
- Experience supporting world-class researchers and educators.
- Demonstrated experience with innovation and process improvement within large and complex organisations.
Responsibilities
- Lead a small team of IT professionals providing customer-facing technical support.
- Ensure high-quality, hands-on IT support for teaching and research academics.
- Build and maintain positive strategic relationships with senior stakeholders in academic faculties.
- Coordinate delivery of high-quality IT services, leveraging internal and external delivery partners.
- Help ensure services align with the University’s research and teaching objectives.
Benefits
- 17% employer superannuation.
- Flexible and hybrid working arrangements are supported.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
