Team Lead, HR Service Centre
Dexterra Group
•Remote
About The Position
Dexterra Group is hiring an HR Service Centre Team Lead to deliver HR support for operations across Canada and the United States. This hands-on role combines individual HR service responsibilities with day-to-day team leadership. The Team Lead supports an assigned client group while coaching HR Service Centre Coordinators, helping the team prioritize work, resolve complex inquiries, maintain service standards, and provide a positive employee experience.
Requirements
- 3–5 years of HR experience in HR Operations, HR Shared Services, Employee Services, or a similar HR support environment.
- Experience as a Team Lead, Senior Coordinator, or in another role providing day-to-day coaching and support to a team.
- Strong customer service skills and a practical, people-focused approach.
- Excellent organization, attention to detail, and follow-through.
- Sound judgement and a high degree of professionalism, discretion, and confidentiality.
- Strong communication and problem-solving skills, with the confidence to address issues constructively.
- Ability to balance individual responsibilities, shifting priorities, and team support in a fast-paced environment.
- Experience working with HR systems, case-management tools, and employee data.
Nice To Haves
- Bilingual in English and French.
Responsibilities
- Provide day-to-day HR support to an assigned client group, including employee inquiries, transactions, case management, data updates, and documentation.
- Coach, mentor, and provide practical guidance to HR Service Centre Coordinators.
- Help prioritize work, coordinate team coverage, and maintain consistent service delivery.
- Serve as the first point of escalation for complex or non-standard inquiries.
- Support onboarding and training for new team members and reinforce standard processes and service expectations.
- Complete quality checks, identify recurring issues, and recommend practical improvements.
- Maintain procedures, templates, checklists, and knowledge resources.
- Work with HR, Payroll, IT, and business stakeholders to resolve issues and support process or system changes.
Benefits
- Remote work model.
- Supportive team environment with room to grow together.
- Employee Referral Program.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
