IT Senior Network Engineer

PRIORITY ONDEMAND•Scottsdale, AZ

7d•Onsite

About The Position

The role is described in the posting as an IT Support Engineer and is a customer-facing member of the IT team, primarily responsible for supporting the end-user technology environment. It supports the effective and efficient operation, maintenance, and administration of Windows-based and Apple and Android systems, including desktops, notebooks, mobile devices, printers, servers, network devices, office equipment, and related software. The position also participates in implementing hardware and software, including installing and configuring Microsoft applications on end-user computers. It is an exempt, salaried position. The position provides first-line and Level 1 and 2 support, troubleshoots and resolves end-user hardware, software, system, and network issues, and documents work in a ticketing system. It administers Windows servers and Office 365 Exchange, supports Active Directory, deploys security patches and application packages, and provides on-site and remote support across a cross-platform environment. The role operates in a professional office and technical support environment with frequent end-user interaction. Work combines desk-based duties with hands-on support and may take place in offices, operations centers, garages, or clinical environments. Walking between departments, facilities, or field locations may be required. Some travel and on-call rotation are required; participation in after-hours support or emergency response to critical outages may also be required.

Requirements

Associate degree preferred, or equivalent experience.
3–5 years of experience supporting desktop hardware and software, with strong troubleshooting skills and the ability to gather relevant information, identify problems, and implement solutions quickly.
3–5 years of experience with desktop engineering and architectural support planning, with a strong focus on desktop technical elements, Microsoft Active Directory, and Group Policy Objects (GPO).
Strong skills troubleshooting general Microsoft Office applications.
Experience with Office 365, SharePoint, and OneDrive.
Experience installing, upgrading, and supporting Windows desktops.
Experience supporting end-user computing devices, BYOD, and cellular devices.
Experience supporting remote users.
Understanding of core LAN/WAN network technologies, including TCP/IP, DNS, DHCP, routing, switches, wiring, and firewall fundamentals.
Ability to provide end-user support with professionalism, patience, responsiveness, and clear verbal and written communication.
Strong troubleshooting, problem-solving, critical-thinking, attention-to-detail, time-management, prioritization, collaboration, adaptability, and security and compliance awareness.
Ability to stay current with emerging technologies, tools, and support best practices.
Regularly stand, talk, or hear; frequently walk, sit, use hands, and reach with hands and arms.
Manual dexterity to operate a computer keyboard and standard office equipment such as a facsimile machine and telephone.
Occasionally lift and/or move up to 50 pounds.
Corrected vision in the normal range.
Some travel and on-call rotation are required.

Nice To Haves

Healthcare and Emergency Medical Services (EMS) experience is preferred.
Associate degree is preferred.

Responsibilities

Respond to Level 1 and Level 2 support requests in a timely and professional manner.
Communicate with clients and internal staff to report, escalate, and resolve system or network issues.
Track and document work tasks, changes, and issues daily in the ticket system.
Assist the IT support team with desktop management applications, including asset management and remote control over LAN, WAN, and the internet.
Install, test, maintain, and upgrade the corporate antivirus application; deploy Windows OS and application security patches, hot fixes, and updates.
Design, build, test, and deploy application packages using packaging tools and scripting utilities.
Administer Windows servers and Exchange (Office 365), including work involving Active Directory.
Provide on-site technical support for desktop computers and peripherals in a cross-platform environment, including troubleshooting, repair, and installation of hardware, software, desktop, laptop, and tablet systems.
Support Android, iPhone, and iPad mobile devices.
Troubleshoot Windows 11 operating systems, applications, and networking functions.
Set up and configure workstations for diverse environments while adhering to security requirements.
Support and troubleshoot wired, wireless, and VPN connectivity for desktops, laptops, and mobile devices.
Help clients with general operation of standard supported commercial off-the-shelf software.
Perform other duties as assigned.
Provide some travel and participate in an on-call rotation; after-hours support or emergency response to critical outages may be required.