IT Senior Network Engineer

PRIORITY ONDEMAND•Scottsdale, AZ

7d•Onsite

About The Position

The IT Support Engineer is a customer-facing member of the IT team who primarily supports the organization’s end-user technology environment. The role provides first-line support and helps maintain and administer company desktops, notebooks, mobile devices, printers, servers, network devices, office equipment, and related software. It also participates in implementing new hardware and software, including installing and configuring Microsoft applications on end-user computers. The position supports Windows-based and Apple and Android systems and requires experience with Microsoft Office Suite, Office 365, OneDrive, SharePoint, desktop applications, and troubleshooting computers, servers, printers, scanners, and peripheral devices. This is an exempt, salaried position. The role works in a professional office and technical support environment with frequent interaction with end users. Work combines desk duties and hands-on support and may involve moving between departments, facilities, or field locations, including offices, operations centers, garages, or clinical environments. Some travel and participation in an on-call rotation are required; after-hours support or emergency response to critical outages may also be needed.

Requirements

Associate degree preferred or equivalent experience.
3–5 years of experience supporting desktop hardware and software, with strong troubleshooting skills and the ability to gather relevant information, identify problems, and implement solutions quickly.
3–5 years of experience with desktop engineering and architectural support planning, with a strong focus on desktop technical elements, Microsoft Active Directory, and Group Policy Objects (GPO).
Strong skills troubleshooting general Microsoft Office applications.
Experience with Office 365, SharePoint, and OneDrive.
Experience installing, upgrading, and supporting Windows desktops.
Experience supporting end-user computing devices, BYOD, and cellular devices.
Experience supporting remote users.
Understanding of core LAN/WAN network technologies, including TCP/IP, DNS, DHCP, routing, switches, wiring, and firewall fundamentals.
Ability to meet the physical demands of the position, including occasionally lifting or moving up to 50 pounds, and having corrected vision in the normal range.
Some travel and on-call rotation are required.

Nice To Haves

Healthcare and Emergency Medical Services (EMS) experience is preferred.
Associate degree.

Responsibilities

Respond to Level 1 and Level 2 support requests in a timely and professional manner.
Communicate with clients and internal staff to report, escalate, and resolve system-related or network issues.
Track and document work tasks, changes, and issues daily in the ticket system.
Assist the IT support team with desktop management applications, including asset management and remote control over LAN, WAN, and the internet.
Install, test, maintain, and upgrade the corporate antivirus application; deploy Windows OS and application security patches, hot fixes, and updates.
Design, build, test, and deploy application packages using packaging tools and scripting utilities.
Administer Windows Servers and Exchange (Office 365), including Active Directory.
Provide on-site technical support for desktop computers and peripherals in a cross-platform environment, including troubleshooting, repair, and installation of hardware, software, desktop, laptop, and tablet systems.
Support mobile devices, including Android, iPhone, and iPad.
Troubleshoot Windows 11 operating systems, applications, and networking functions.
Set up and configure workstations for diverse environments in accordance with security requirements.
Support and troubleshoot wired, wireless, and VPN connectivity for desktops, laptops, and mobile devices.
Help clients with general operation of standard supported COTS software.
Perform other duties as assigned.