IT Project Manager, IT Shared Services

The Heritage Group•Indianapolis, IN

5d•Remote

About The Position

The IT Project Manager plans and implements complex IT projects supporting multiple businesses within The Heritage Group. Projects involve delivering timely, high-quality IT services and improving business effectiveness and efficiency. The role contributes to project budget creation and manages project scope and schedule, stakeholders, progress communications, and issues that could affect intended outcomes. The position is primarily remote, with occasional travel and in-office time at Heritage Group locations in Indianapolis, Indiana. Qualified candidates must reside within 75 miles of Indianapolis.

Requirements

Bachelor's degree in Information Technology or a related field, or equivalent work experience.
At least 3 years of project management experience.
Exceptional customer service orientation.
Self-awareness and a desire to develop leadership capabilities.
Ability to hold oneself and others accountable to high standards.
Ability to identify and resolve issues independently, with accountability and sound judgment.
Initiative in unfamiliar or ambiguous circumstances.
Ability to gain alignment among different clients and represent a common point of view across multiple stakeholders.
Excellent verbal and written communication skills.
Creative thinking and problem-solving ability.
Ability to manage projects and process improvement initiatives.
Ability to maintain a high level of confidentiality.
Must reside within 75 miles of Indianapolis, Indiana.

Nice To Haves

Experience working in an IT environment or supporting IT-related projects.
Experience using AI tools such as Copilot, ChatGPT, or Claude.
Project Management Professional (PMP) certification from the Project Management Institute (PMI).

Responsibilities

Assume responsibility for company systems and network infrastructure projects, ensuring deliverables are stable, available, and reliable and meet business goals and objectives.
Partner with project sponsors to define objectives, scope, schedule, and budget, and establish project charters and plans with success criteria.
Lead and direct project teams to meet project objectives.
Identify and negotiate schedules, milestones, and resources required to meet project objectives and success criteria.
Interact with employees at all levels to understand IT-related problems and provide competent solutions.
Recommend technologies and systems to improve the organization and its businesses.
Work with internal and external IT employees, consultants, and programmers as needed.
Coach, mentor, and guide project team members and others in project management roles.
Coordinate systems testing, installation, training, and support with client departments and stakeholders.
Keep informed about advances in technology and project management.
Report and communicate assigned-project status, related tasks, and recommendations to the Manager, IT Project Management, and other IT leaders.
Perform other IT-related work and assigned duties in support of IT Shared Services and the company's goals.