IT Project Manager, IT Shared Services

The Heritage Group•Indianapolis, IN

3d•Remote

About The Position

The IT Project Manager plans and implements complex IT projects supporting multiple businesses within The Heritage Group. Projects involve delivering timely, quality IT services and improving business effectiveness and efficiency. The role contributes to project budgeting and manages project scope and schedules, stakeholder relationships, progress communications, and potential issues that could affect outcomes. It is primarily remote, with occasional travel and in-office time at the company's Indianapolis, Indiana locations. Qualified candidates must reside within 75 miles of Indianapolis.

Requirements

Bachelor's degree in Information Technology or a related field, or equivalent work experience.
At least 3 years of project management experience.
Exceptional customer service orientation.
Strong self-awareness and a desire to develop leadership capabilities.
Ability to hold oneself and others accountable to high standards.
Ability to independently identify and resolve issues.
Accountability and sound personal judgment.
Initiative in unfamiliar or ambiguous circumstances.
Ability to gain alignment with different clients and represent a common point of view across multiple stakeholders.
Excellent verbal and written communication skills.
Creative thinking and problem-solving skills.
Ability to manage projects and process improvement initiatives.
Ability to maintain a high level of confidentiality.
Must reside within 75 miles of Indianapolis, Indiana.

Nice To Haves

Experience working in an IT environment or supporting IT-related projects.
Experience using AI tools such as Copilot, ChatGPT, or Claude.
Project Management Professional (PMP) certification from the Project Management Institute.

Responsibilities

Manage systems and network infrastructure projects to ensure deliverables are stable, available, reliable, and aligned with business goals.
Partner with project sponsors to define project objectives, scope, schedule, and budget.
Establish project charters and plans, including success criteria.
Lead and direct project teams to meet project objectives.
Identify and negotiate schedules, milestones, and resources needed to meet project objectives and success criteria.
Engage employees at all levels to understand IT-related problems and provide suitable solutions.
Recommend technologies and systems to improve the organization and its businesses.
Work with internal and external IT employees, consultants, and programmers as needed.
Coach, mentor, and guide project team members and others in project management roles.
Coordinate systems testing, installation, training, and support with client departments and stakeholders.
Keep informed about technology and project management advances.
Report and communicate assigned project details, related tasks, and recommendations to the Manager, IT Project Management, and other IT leaders.
Perform other IT-related duties and additional responsibilities as assigned, supporting IT Shared Services and the company's goals.