Manager Logistics Shared Services

GEODIS Career•Brentwood, TN

3d•Hybrid

About The Position

The Manager Logistics Shared Services provides operational leadership for shared services functions supporting one or more areas, depending on business needs: Freight Audit & Pay (FAP), Customer Billing, Yield Management, Transportation Management Agreement (TMA) administration, and Transportation Vendor Qualifications. The role oversees supervisors and analysts to ensure efficient, accurate, and compliant service delivery. The manager leads freight audit and payment activities, customer billing, yield analysis, and TMA contract administration. The role monitors cash applications to support Daily Sales Outstanding (DSO) metrics; oversees carrier qualification and compliance; coordinates with Operations, Sales, Legal, and Carrier Development; and prepares periodic project and monthly leadership reports. The manager also oversees reporting and record retention, supports accounting audits and new customer start-ups, initiates new customer account numbers, and hires, trains, develops, and manages team performance. Workflow management and continuous improvement are important aspects of the role. The position follows a hybrid schedule requiring four days per week in the office and the flexibility to work remotely one day per week.

Requirements

At least 3 years of related experience and/or training, or an equivalent combination of education and experience.
Experience leading a diverse team.
Knowledge of financial reporting, TMS applications, and billing.
PC literacy and experience with Microsoft Outlook, Word, Access, and Excel.
Excellent written and oral communication skills, including the ability to develop relationships with a range of internal and external customers.
Excellent planning and organizational skills.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to apply common-sense understanding to carry out instructions provided in written, oral, or diagram form.

Nice To Haves

Experience in third-party logistics (3PL).
Experience with process improvement strategies.

Responsibilities

Provide operational leadership to supervisors and analysts responsible for one or more shared services functions.
Oversee freight audit and payment activities, ensuring accuracy and compliance with service level agreements.
Ensure customer billing is accurate, timely, efficient, and consistent with customer contracts.
Monitor, analyze, and report on account yield to optimize profitability and cost efficiency, and partner with Operations to support expected profitability.
Assist with TMA contract administration, review, editing, and execution; coordinate with Operations, Sales, and Legal to finalize documents.
Monitor cash applications to ensure customer payments are applied accurately and promptly, and review reports to confirm daily application.
Manage carrier authority, contract, insurance, and safety-rating compliance; inactivate noncompliant carriers and report issues to management.
Use automated carrier onboarding tools for ongoing carrier vetting and compliance monitoring, and liaise with Carrier Development.
Summarize project status and prepare reports for departmental review.
Prepare monthly reports for Transportation Management leadership and identify action plans when employee or department performance does not meet expectations.
Oversee accurate and timely preparation, processing, and retention of reports and records related to customer billing and cash applications.
Hire, train, develop, and manage the performance of the team.
Manage workflow and continuous improvement initiatives to increase productivity across multiple job functions.
Support accounting audits by answering questions and providing data.
Assist with new customer start-ups and initiate the new customer account number process.

Benefits

Early access to wages through the Rain financial wellness app.
Free telemedical access to doctors and therapists through FirstStop Health, available on the first day of employment.
Health, dental, and vision insurance after 30 days of employment.
401(k) match.
Paid maternity and paternity leave.
Career development, employee resource groups, and mentorship programs.
Employee discounts.
Fitness class discounts and free access to a relaxation and meditation app.
Free financial wellness programs.
Daycare discount program.
Opportunities to volunteer and give back to the community.