Shared Services Specialist

University of Wisconsin Stout•Madison, WI

1d•Hybrid

About The Position

UW-Shared Services is hiring four full-time, fixed-term terminal Shared Services Specialists for its Service Operations: two supporting HR Services, one Payroll Services, and one Benefits Services. The positions support Workday and related systems and business processes for the University of Wisconsin System. The appointments are expected to end at least one year after the date of hire; the posting also describes the position as a one-year fixed-term terminal appointment. The specialists support employee lifecycle processing, complex system entries and corrections, audits and validations, customer issue troubleshooting, and end-user assistance. They research and interpret policies, regulations, and statutes; help apply and implement resulting system and process changes; contribute to testing, training, and reporting; and maintain training materials, process documentation, and records. They also respond to customer service tickets, identify trends and opportunities for system improvements or further training, and work with Business Analysts on system-related service requests. Functional assignments vary. HR Services work may include HR process troubleshooting and corrections, recruitment assistance, performance management and flexible work arrangement support, and reference and background check program management. Payroll Services work may include time and leave administration, assisting employees and supervisors with time entry and approval, explaining leave benefits, check corrections, and payroll processing support. Benefits Services work may include reviewing and entering enrollments, coordinating with Employee Trust Funds on issues and corrections, verifying eligibility, auditing discrepancies, and maintaining benefits records. The position is based at 660 West Washington in Madison, Wisconsin. Employees are expected to work in the office three days per week and may work remotely two days per week; telecommuting arrangements may change. The role is salaried and exempt, with a stated starting annual salary range of $52,500 to $60,000, commensurate with education, experience, and qualifications.

Requirements

Associate degree or at least two years of professional work experience in Payroll, Benefits, Business, or Human Resources by the date of hire.
Relevant experience may include payroll processing, benefits enrollment processing, auditing, employee lifecycle processing in an HRIS or ERP system, or recruiting using an applicant tracking system.

Nice To Haves

Human Resources experience in areas such as benefits, payroll, time, leave administration, recruitment, onboarding, compensation, or performance management.
Experience providing customer support to end users.
Experience using Workday and assisting users with it.
Strong analytical, problem-solving, and judgment skills.
Intermediate Excel experience.
Experience in a public-sector or university setting.

Responsibilities

Support Workday and related technology processes in HR, Benefits, or Payroll services.
Support employee lifecycle processing, including exception transactions, audits, validations, and troubleshooting customer issues.
Analyze and complete complex entries and corrections in Workday and related systems.
Research and interpret UW policies, regulations, and statutes; develop procedures for applying them in systems and business processes and assist with implementing changes.
Recommend system and business process changes to maintain and improve operations, working cross-functionally as needed.
Participate in developing testing, training, and reporting requirements.
Create, organize, review, and update training materials and business process documentation.
Maintain knowledge of processes in the assigned area of expertise and manage records in accordance with retention policies.
Provide end-user support for complex business processes and technology needs.
Analyze and resolve customer service tickets according to Service Operations timelines and standards, collaborating with other teams as needed.
Interact courteously with customers to troubleshoot problems and obtain information.
Research and provide feedback on issues, trends, and patterns, recommending system improvements or additional training and communication.
Work with the appropriate Business Analyst on system-related service requests to define their nature and scope and assist with implementation.
For HR Services, support HR process management, recruitment, performance management, flexible work arrangements, and reference and background check programs.
For Payroll Services, support time entry and approval, leave benefit questions, check corrections, and payroll processing.
For Benefits Services, process enrollments, coordinate with Employee Trust Funds on issues and corrections, verify eligibility, audit discrepancies, and maintain benefits records.
Represent the organization professionally, maintain job skills, attend unit and organization meetings, and perform other assignments as directed by the supervisor.