HR Shared Services Specialist

Milwaukee Tool•Brookfield, WI

About The Position

As an HR Shared Services Specialist at Milwaukee Tool, you will support the Talent Team and serve as an initial point of contact for employees. You will help maintain accurate employee data and provide a consistent, high-quality employee experience in a fast-paced manufacturing environment. The role handles employee inquiries and HR cases, assists with onboarding and employee data tasks, supports other HR teams with administrative work and reporting, and helps maintain compliance with applicable laws and company policies. The position requires discretion, empathy, attention to detail, and the ability to resolve issues or route complex and sensitive matters to the appropriate HR contacts.

Requirements

Associate degree in Business Administration or Communications, or equivalent work experience.
Demonstrated ability to work in a fast-paced, high-volume environment.
Strong attention to detail and organizational skills, including the ability to follow issues through to resolution.
Professionalism, discretion, and empathy when handling sensitive employee situations.
Working proficiency in Excel for data review, reporting, and tracking.

Nice To Haves

At least one year of experience supporting HR operations.
Experience in a manufacturing or operations environment.
Experience using Workday and UKG (Kronos).

Responsibilities

Document onsite employee inquiries and resolutions in the Workday Help case system for accurate tracking and follow-up.
Address Workday Help cases and phone inquiries about benefits, payroll, time and attendance, and internal Milwaukee Tool policies.
Resolve employee inquiries independently with empathy, professionalism, and patience.
Escalate complex or sensitive issues to the appropriate HR contacts.
Maintain current knowledge of Talent policies, procedures, and best practices to support accurate and consistent case resolution.
Support employee data audits and data pulls for projects as needed.
Verify new employee Form I-9 documents and complete the employer section within federally mandated timeframes.
Resolve E-Verify tentative non-confirmations in accordance with applicable rules and regulations.
Assist with new-hire onboarding in Workday.
Assist other HR teams with administrative tasks and data reporting as needed.
Maintain employee files in compliance with applicable laws and regulations, including proper filing and retention of Form I-9 documents.
Carry out company policies and practices and escalate concerns that may not comply with local, state, or federal laws.