Shared Services Specialist

Universities of Wisconsin•Madison, WI

2d•$52,500 - $60,000•Hybrid

About The Position

The Shared Services Specialist provides support for Workday and related systems and business processes at the University of Wisconsin System Service Operations. Four fixed-term terminal positions are available, with an expected job end date at least one year after hire: two in HR Services, one in Payroll Services, and one in Benefits Services. HR Services supports HR business process management, including troubleshooting, corrections and uploads, recruitment assistance, performance management, flexible work arrangements, background and reference checks, misconduct reference check program management, and related HR projects. Payroll Services supports time administration, leave, and payroll, including time entry and approvals, leave benefit guidance, check corrections, and other payroll processing entries. Benefits Services supports benefits processing and administration, including enrollment review and entry, employee benefits issues and corrections, eligibility verification, audit reporting and discrepancy resolution, and maintenance of benefits records. The position is based at 660 West Washington in Madison, Wisconsin, with an expected in-office schedule of three days per week and the option to work off-site/remotely two days per week. Telecommuting agreements may change. This is a full-time, salaried, exempt, fixed-term terminal academic staff position, with a stated one-year term. The starting annual salary range is $52,500 to $60,000, commensurate with education, related experience, and qualifications. UW-Shared Services provides payroll, benefits, HR, business services, and reporting services to UW employees and universities. Its purpose is to standardize processes, consolidate operations, streamline administrative practices, improve service quality and administrative efficiency, and reduce administrative burden and cost for UW institutions.

Requirements

Associate degree, or at least two years of professional work experience in Payroll, Benefits, Business, or Human Resources by the date of hire.
Relevant experience may include payroll processing, benefits enrollment processing, auditing, employee lifecycle processing in an HRIS or ERP system, or recruiting using an applicant tracking system.

Nice To Haves

Human Resources experience in areas such as benefits, payroll, time and leave administration, recruitment, onboarding, compensation, or performance management.
Experience providing customer support to end users.
Experience using Workday and assisting users with Workday.
Strong analytical, problem-solving, and judgment skills.
Intermediate Excel experience.
Experience working in a public-sector or university setting.

Responsibilities

Support Workday and related systems and operations, focusing on HR, Benefits, or Payroll services.
Support employee lifecycle processing, including entering exception transactions, performing audits and validations, and troubleshooting customer issues.
Analyze and complete complex entries and corrections in Workday and related systems.
Research and interpret UW policies, regulations, and statutes; develop procedures for applying them in systems and business processes; and assist with implementation of changes.
Recommend and promote system and business process changes to maintain and improve operations, working across functions as needed.
Participate in developing testing, training, and reporting requirements.
Create, organize, review, and update training materials and business process documentation.
Understand processes within the position's designated area of expertise.
Manage records associated with assigned tasks and follow records retention policies.
Provide end-user support for complex business processes and technology needs.
Analyze and resolve incoming customer service tickets in accordance with Service Operations timelines and standards, collaborating with other Service Operations teams as needed.
Interact courteously with customers, troubleshoot problems, and obtain information from end users.
Research and evaluate problematic issues, trends, and patterns; provide feedback and recommend system improvements or additional training and communication.
Work with the appropriate Business Analyst on system-related service requests to define their nature and scope and assist with implementation.
Represent the organization professionally and promote respect and civility in the workplace.
Maintain professional job skills and attend and participate in organization and unit meetings.
Perform other assignments as directed by the supervisor.
For HR Services: support HR process management, recruitment, performance management, flexible work arrangements, background and reference checks, misconduct reference checks, and related HR projects.
For Payroll Services: assist employees and supervisors with time entry and approval, explain leave benefits, make check corrections, and perform other payroll processing entries.
For Benefits Services: review and enter benefit enrollments, work with Employee Trust Funds on benefits issues and corrections, verify eligibility, run audits and resolve discrepancies, and maintain benefit records and changes.