Risk Shared Services Manager

Truist•Atlanta, GA

About The Position

The Risk Shared Services Manager supports the execution and governance of the Enterprise Governance, Risk, and Compliance (eGRC) ecosystem. The role oversees day-to-day eGRC operations, including intake and prioritization, roadmap management, reporting, policy adherence, and coordination with technology and business stakeholders. The Manager translates strategic priorities into execution plans, drives delivery, provides effective challenge, and manages risks, issues, dependencies, and stakeholder engagement. The role is accountable for program execution, governance routines, team leadership, and continuous improvement of eGRC processes and procedures.

Requirements

Bachelor’s degree in Business, Finance, Risk Management, Information Systems, or a related field; or an equivalent combination of education and experience.
8+ years of experience in risk management, governance, compliance, business change, technology delivery, program management, or a related field within financial services or another highly regulated industry.
Experience leading teams, cross-functional initiatives, or complex programs.
Knowledge of enterprise risk management, governance, compliance, and multiple risk disciplines.
Experience supporting governance, intake, prioritization, roadmap management, change delivery, or enterprise risk platforms.
Strong risk management experience, including process and control governance, RCSA facilitation, and end-to-end management of findings and remediation activities to support a strong control environment.
Ability to partner across business, risk, technology, data, operations, audit, and control functions.
Strong communication, stakeholder management, and facilitation skills, including the ability to prepare executive-level materials.
Ability to provide effective challenge, influence outcomes, and build collaborative relationships.
Strong analytical, organizational, problem-solving, and critical-thinking skills.
Ability to manage competing priorities, risks, dependencies, and deadlines in a complex environment.
Experience leading change initiatives, driving adoption, and supporting process improvement.
Proficiency with Microsoft Office and ability to quickly learn governance, workflow, reporting, and risk management tools.

Nice To Haves

Master’s degree in Business, Finance, Risk Management, Information Systems, or a related field.
10+ years of experience in financial services risk management, governance, compliance, technology, or enterprise change.
Experience with Archer Integrated Risk Management or other enterprise GRC platforms.
Experience managing eGRC governance activities, including intake, roadmap management, organizational hierarchies, policy exceptions, and integrated risk reporting.
Experience supporting governance and operations for enterprise technology platforms or shared services.
Knowledge of technology delivery lifecycles, data governance, identity and access management, and risk platform controls.
Experience partnering with technology teams on requirements, testing, implementation, and post-deployment support.

Responsibilities

Execute the Risk Shared Services operating model and eGRC strategy by translating priorities into work plans, governance routines, deliverables, and measurable outcomes.
Lead the end-to-end eGRC intake and roadmap process, including request review, effective challenge, prioritization, dispositioning, assignment, and status tracking.
Partner with TD&O Delivery teams and eGRC Solution Owners to align business priorities, resource needs, delivery sequencing, testing, implementation, and roadmap execution.
Monitor delivery health, milestones, dependencies, risks, issues, decisions, and adoption outcomes; drive corrective actions and escalate material concerns.
Oversee Organizational Hierarchy and Hierarchy and Personnel Alignment processes, ensuring alignment with organizational and personnel changes and supporting enterprise risk management activities.
Facilitate stakeholder forums and present recommendations, roadmap changes, and decision-support materials to leadership.
Partner across Risk Programs, business units, technology teams, data partners, and control functions to support effective execution of eGRC capabilities.
Lead, coach, and develop a team of risk, governance, and change professionals, fostering accountability, collaboration, and continuous development.
Drive stakeholder communications, training, and change activities that support adoption and consistent execution of eGRC processes and solutions.
Maintain governance documentation and evidence to demonstrate compliance with policy requirements and appropriate escalation of material matters.

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance
Disability insurance
Accidental death and dismemberment coverage
Tax-preferred savings accounts
401(k) plan
At least 10 days of vacation in the first year, prorated based on hire date and full-time or part-time status
10 sick days, prorated
Paid holidays
Position- and division-dependent eligibility for a defined benefit pension plan, restricted stock units, and/or deferred compensation plan