Shared Services Account Manager

2020 Companies • Southlake, TX

1d • Remote

About The Position

The Account Manager oversees the successful execution of client programs and projects from kickoff through completion. Serving as the primary contact for clients and internal cross-functional teams, the role ensures projects are delivered on time, within scope and budget, and aligned with client expectations. The position proactively manages project timelines, operational risks, client communication, reporting, and coordination across multiple concurrent programs to support client satisfaction, operational efficiency, and successful project delivery.

This role supports large-scale client programs and field execution initiatives in a fast-paced, cross-functional environment. The ideal candidate is proactive, adaptable, highly organized, and comfortable balancing strategic client communication with detailed operational execution. The position is described as remote and is associated with the Client Support Center in Southlake, Texas.

Requirements

• 3–5 years of direct Account Management, Project Management, Client Services, or related experience.
• Proven experience managing multiple projects and client relationships simultaneously.
• Strong client-facing communication and relationship-management skills.
• Excellent written and verbal communication skills.
• Strong organizational skills, exceptional attention to detail, and follow-through.
• Ability to manage competing priorities in a fast-paced environment.
• Experience coordinating cross-functional teams and operational workflows.
• Strong problem-solving, critical-thinking, and risk-management skills.
• Ability to work independently while maintaining strong team collaboration.
• Experience creating project plans, timelines, reporting, and project documentation.
• Strong working knowledge of Microsoft Office Suite, including Excel.

Nice To Haves

• Experience with project management or workflow systems such as Airtable, Salesforce, Jira, Smartsheet, or similar tools.
• Experience in field execution, retail merchandising, marketing operations, or client services environments.
• PMP, CAPM, PRINCE2, or related project management certification.

Responsibilities

• Serve as the primary point of contact for assigned client accounts and projects.
• Lead end-to-end project management across multiple concurrent programs.
• Coordinate internal resources and cross-functional teams to support successful project execution.
• Develop and maintain detailed project plans, workback schedules, and execution timelines.
• Ensure projects are delivered on time, within scope, and within budget.
• Monitor project health, identify risks proactively, and communicate mitigation plans.
• Manage project scope changes, scheduling adjustments, and operational escalations.
• Communicate clearly and consistently with clients, leadership, field teams, and internal stakeholders.
• Partner with Operations, Audit, Reporting, Scheduling, and Project Coordinator teams to support execution.
• Review project reporting, compliance tracking, and execution data for accuracy and completeness.
• Support development and standardization of project workflows, documentation, and processes.
• Create and maintain project documentation, reporting summaries, and project closeout materials.
• Ensure resource availability and alignment based on project scope and timing.
• Escalate project risks, blockers, or client concerns to leadership as appropriate.
• Maintain client relationships through proactive communication and execution management.
• Support onboarding, mentoring, and knowledge-sharing across the Account Manager and Project Coordinator teams.
• Identify opportunities for operational improvements, process efficiencies, and scalability.

Benefits

• Competitive salary, paid weekly.
• Remote work from home.
• Health, dental, and vision benefits.
• 401(k) program with matching.
• Paid time off.
• Paid holidays.
• Partial mobile reimbursement.
• Scholarship opportunities for employees and direct family members.
• Employee Assistance Program.
• Leadership Development Program.
• Special pricing for employees with multiple clients.
• Long-term career pathing options, personal development opportunities, and professional stretch assignments.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed