Shared Services Account Manager

2020 Companies•Southlake, TX

2d•Remote

About The Position

2020 Companies is hiring a remote Account Manager to oversee client programs and projects from kickoff through completion. The role is the primary point of contact for clients and internal cross-functional teams, ensuring projects are completed on time, within scope and budget, and in line with client expectations. The Account Manager proactively manages timelines, operational risks, client communications, reporting, and coordination across multiple concurrent programs to support client satisfaction, operational efficiency, and successful delivery. The position operates in a fast-paced, cross-functional environment supporting large-scale client programs and field execution initiatives. The ideal candidate is proactive, adaptable, highly organized, and comfortable balancing strategic client communication with detailed operational execution. The role also supports onboarding, mentoring, and knowledge-sharing across the Account Manager and Project Coordinator teams.

Requirements

3–5 years of direct Account Management, Project Management, Client Services, or related experience.
Proven experience managing multiple projects and client relationships simultaneously.
Strong client-facing communication and relationship management skills.
Excellent written and verbal communication skills.
Strong organizational skills, attention to detail, and follow-through.
Ability to manage competing priorities in a fast-paced environment.
Experience coordinating cross-functional teams and operational workflows.
Strong problem-solving, critical thinking, and risk management skills.
Ability to work independently while collaborating effectively with a team.
Experience creating project plans, timelines, reports, and project documentation.
Strong working knowledge of Microsoft Office Suite, including Excel.

Nice To Haves

Experience with project management or workflow systems such as Airtable, Salesforce, Jira, Smartsheet, or similar tools.
Experience in field execution, retail merchandising, marketing operations, or client services environments.
PMP, CAPM, PRINCE2, or related project management certification.

Responsibilities

Serve as the primary point of contact for assigned client accounts and projects.
Lead end-to-end project management across multiple concurrent programs.
Coordinate internal resources and cross-functional teams to support successful project execution.
Develop and maintain project plans, workback schedules, and execution timelines.
Ensure projects are delivered on time, within scope, and within budget.
Monitor project health, identify risks proactively, and communicate mitigation plans.
Manage scope changes, scheduling adjustments, and operational escalations.
Facilitate communication with clients, leadership, field teams, and internal stakeholders.
Partner with Operations, Audit, Reporting, Scheduling, and Project Coordinator teams to support execution.
Review project reporting, compliance tracking, and execution data for accuracy and completeness.
Support development and standardization of project workflows, documentation, and processes.
Create and maintain project documentation, reporting summaries, and closeout materials.
Ensure resource availability and alignment with project scope and timing.
Escalate project risks, blockers, or client concerns to leadership as appropriate.
Maintain client relationships through proactive communication and execution management.
Support onboarding, mentoring, and knowledge-sharing across the Account Manager and Project Coordinator teams.
Identify opportunities for operational improvement, process efficiency, and scalability.