IT Project Manager – ServiceNow (SNOW) Implementations

Cloudious•Houston, TX

13h•Onsite

About The Position

The IT Project Manager will manage end-to-end ServiceNow module implementation and enhancement projects, from initiation and requirements gathering through deployment and transition to operations. The role includes planning, scheduling, resource coordination, stakeholder management, risk and issue tracking, implementation oversight, testing, deployment, and post-implementation support. The project manager will work with business stakeholders, technical teams, ServiceNow developers, platform architects, cybersecurity teams, and third-party vendors to deliver projects within agreed scope and timelines. The role coordinates initiatives involving business continuity planning, ERP resiliency, disaster recovery, AI governance through ServiceNow AI Control Tower or related capabilities, and vulnerability management. Responsibilities include coordinating requirements and solution design, configuration and development, integrations, testing, release readiness, documentation, approvals, and operational handover. The position is based on-site in downtown Houston from Day 1; remote work is not permitted. The stated duration is 6+ months.

Requirements

5–10 years of experience in IT project management, technology delivery, or implementation management.
Experience managing IT projects and hands-on exposure to ServiceNow module implementations.
Ability to manage implementation activities across business continuity and disaster recovery, AI Control Tower, and vulnerability management initiatives.
Experience coordinating requirements gathering, development, integrations, testing, deployment, support transition, and go-live for ServiceNow implementations or enhancements.
Must work on-site in downtown Houston from Day 1; no remote work is permitted, and written confirmation of on-site availability is required.
Experience in at least one of the listed areas—business continuity/disaster recovery, AI Control Tower, or vulnerability management—is asked about in the candidate skill matrix; the posting does not clearly state this as a mandatory qualification.
The posting asks candidates to specify which ServiceNow modules they have implemented or enhanced and their specific role, and to distinguish implementation experience from using ServiceNow only for tickets, incident management, or project tracking.

Nice To Haves

ServiceNow experience with continuity, resilience, risk, or recovery workflows is preferred.

Responsibilities

Manage end-to-end delivery of ServiceNow module implementation and enhancement projects, from initiation and requirements gathering through deployment and transition to operations.
Develop project plans, schedules, milestones, resource plans, status reports, RAID logs, and implementation roadmaps.
Coordinate business stakeholders, ServiceNow developers, architects, infrastructure teams, cybersecurity teams, and third-party vendors.
Track project scope, schedule, budget, dependencies, risks, issues, and change requests.
Facilitate project governance meetings, stakeholder reviews, status updates, and steering committee discussions.
Coordinate requirements workshops, solution design reviews, configuration and development activities, system integration testing, user acceptance testing, and production deployment.
Ensure appropriate documentation, approvals, change management, release readiness, and operational handover.
Monitor project progress, proactively escalate delivery risks, and drive resolution of blockers and dependencies.
Ensure implementation deliverables meet business requirements, security standards, and organisational governance expectations.
Manage projects involving business continuity planning, ERP resiliency, disaster recovery, and application recovery readiness.
Coordinate application owners, ERP teams, infrastructure, cloud, database, and business continuity stakeholders; track recovery requirements, plans, testing schedules, objectives, dependencies, and remediation actions.
Coordinate disaster recovery exercises, failover/failback activities, validation, and reporting, as applicable.
Manage implementation of the ServiceNow AI Control Tower module or related AI governance capabilities, coordinating requirements, configuration, integrations, testing, and deployment.
Track AI use cases, governance requirements, risk and compliance controls, ownership, approvals, and reporting, as applicable to the solution scope.
Facilitate stakeholder alignment across AI, data, security, risk, compliance, and platform teams.
Manage vulnerability management implementation or enhancement initiatives, including workflow integration, remediation tracking, and reporting.
Coordinate cybersecurity, infrastructure, application, cloud, and vulnerability remediation teams; track findings, owners, severity, due dates, SLAs, exceptions, and closure status.
Coordinate ServiceNow workflow or integration requirements with vulnerability scanning and security tools, where applicable.
Monitor vulnerability remediation progress, resolve dependencies, escalate overdue actions, and support compliance reporting.
Deliver milestones within agreed scope, schedule, and budget; maintain visibility into risks, dependencies, issues, and remediation actions; and ensure testing, deployment, stakeholder acceptance, and operational handover.