Implementations

Chariot • New York, NY

2d • Hybrid

About The Position

Implementations at Chariot is a hands-on, customer-facing role responsible for helping nonprofits and grantmakers activate Chariot products and continue getting value from them after launch. The role leads partner onboarding from signing—sometimes earlier for larger or more technical deals—through go-live, then remains engaged as accounts grow by rolling out features, monitoring product use, and identifying opportunities for customers to get more value. A central part of the work is learning what is and is not working for customers and helping each partner achieve results with Chariot.

The person in this role owns a portfolio of nonprofit or grantmaker accounts and works with the Implementations team to continuously improve onboarding. The role involves running multiple onboardings, understanding partners’ donation or grant disbursement processes, configuring Chariot to fit their needs, supporting adoption, and sharing customer feedback with the product team. More experienced candidates may also help build out the team.

Requirements

• 2–8+ years of experience in implementation, onboarding, or customer success; customer-facing consulting experience also counts.
• Highly organized and able to keep multiple projects moving at once.
• Experience helping customers adopt new tools and processes.
• Comfortable giving customers honest advice about what will work best for them.
• Able to move quickly, stay calm amid ambiguity, and take ownership of work.
• Curious, low ego, and collaborative.
• Interested in a long-term career in implementations or customer success.

Nice To Haves

• Startup experience.
• APIs, SQL, or fintech/nonprofit experience.
• For candidates with more years of experience, demonstrated leadership or management skills.

Responsibilities

• Run multiple onboardings at once and help each partner reach value as quickly as possible.
• Learn how each nonprofit raises and processes donations and how each grantmaker disburses them, and identify where Chariot can help most.
• Serve as a primary contact for customer teams and help them become comfortable with new ways of working.
• Configure Chariot to fit each nonprofit or grantmaker’s workflows and find solutions for their unique needs.
• Stay engaged with accounts after launch, roll out new features, monitor product use, and work with Partnerships on customers’ next needs.
• Bring customer feedback to the product team and help improve implementation playbooks as the company scales.
• Work with the Implementations team to make each onboarding smoother than the one before.
• For candidates with more experience, help build out the team.

Benefits

• Comprehensive healthcare, including options that are 100% covered by Chariot for the employee.
• 18 days of PTO and 13 holidays.
• 100% paid parental leave, including 12 weeks for primary caregivers.
• Weekly team lunches.
• Free dinner at the office for employees working past 8 p.m.
• Monthly team-building events.
• Employee-friendly equity with a 2-year exercise window and double-trigger acceleration.
• Company retreats 2–3 times per year.
• Matching DAFs and daily charitable giving through GoodToday.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed