ServiceNow Project Manager

NTT DATA Services•Plano, TX

7d•Remote

About The Position

NTT DATA is seeking a ServiceNow Project Manager, described in the role overview as a Senior Engagement Manager, to lead complex ServiceNow engagements across enterprise clients. The position combines delivery leadership, client relationship management, financial accountability, and Agile/Scrum expertise. The role is listed for Plano, Texas, while the detailed description identifies it as remote with occasional travel as needed; work arrangements may change based on client requirements, and office or client-site attendance may be required for meetings or events depending on business needs. The role leads end-to-end delivery across multiple concurrent engagements and workstreams, acts as the primary delivery contact for clients, manages budgets and commercial documents, and provides strategic guidance on ServiceNow capabilities. It also collaborates with technical leads and architects on solution integrity, scalability, governance, roadmaps, and value realization.

Requirements

10 or more years of project and delivery management experience in IT consulting.
At least 5 years of hands-on experience with ServiceNow implementations.
At least 5 years of experience leading Agile/Scrum teams and facilitating client workshops.
3 to 5 years of experience managing multimillion-dollar budgets.
Strong financial acumen.
Excellent communication, stakeholder engagement, and conflict resolution skills.

Nice To Haves

ServiceNow certifications such as CSA, CIS–ITSM, HRSD, GRC, or SecOps are preferred but not required.

Responsibilities

Lead end-to-end delivery of ServiceNow projects in alignment with client goals, timelines, and budgets.
Manage multiple concurrent engagements with distinct scopes and levels of complexity.
Oversee project planning, execution, and governance using Agile and Scrum methodologies.
Facilitate sprint planning, backlog grooming, and retrospectives, and serve as Scrum Master for delivery teams.
Build and maintain executive-level client relationships and serve as the primary delivery point of contact.
Host client workshops to gather requirements, align expectations, and reach consensus on delivery plans.
Maintain client satisfaction and proactively address risks and escalations.
Manage project budgets exceeding $1 million, including forecasting, variance analysis, and profitability tracking.
Review and approve Statements of Work, change orders, and resource allocations.
Monitor utilization and ensure delivery teams align with financial targets.
Provide strategic guidance on ServiceNow modules including ITSM, ITOM, HRSD, CSM, and GRC.
Collaborate with technical leads and architects to ensure solution integrity and platform scalability.
Support platform governance, roadmap development, and value realization initiatives.