IT Project Manager - Managed Services Onboarding

Marco Technologies • REMOTE, OH

2d • $63,256 - $98,047 • Remote

About The Position

The Project Manager – Managed Services Onboarding leads the successful onboarding of new customers to Marco’s Managed Services. The role owns the customer’s initial experience and coordinates a smooth, professional transition from sales to steady-state support.

The position manages the onboarding lifecycle from kickoff through support readiness, coordinating internal teams, vendors, subcontractors, and customer stakeholders. It ensures required support tools, documentation, access, and processes are implemented, and that onboarding activities are completed accurately and on time in alignment with approved scope and Marco’s service standards. The Project Manager sets clear expectations, communicates progress and dependencies, identifies risks, and fosters strong customer relationships.

This is a remote position. Candidates must reside in Des Moines, Iowa; St. Cloud, Minnesota; Minnetonka, Minnesota; Louisville, Kentucky; St. Louis, Missouri; or Middletown, Pennsylvania, due to occasional on-site customer meetings. The pay range is $63,256–$98,047 annually. Applications are continuously accepted until the position is filled.

Requirements

• Bachelor’s degree and at least two years of relevant experience, or an equivalent combination of education and experience in project management, service delivery, or operational support; ideally in an IT-focused or MSP environment.
• Working understanding of IT terminology and PSA ticketing systems.
• Working knowledge of IT service delivery principles, including incident, request, and change management.
• Valid driver’s license, proof of personal insurance, and a clean driving record.
• Proficiency with business collaboration tools such as MS Office applications and project management tools.
• Excellent communication skills when working with technical and non-technical people.
• Accountability to see projects or tasks through from start to finish.
• Excellent analytical and organizational skills.
• Ability to build trust and strong relationships and to collaborate as part of a fast-paced, customer-oriented team.
• Ability to prioritize and manage several tasks simultaneously.
• Positive attitude and willingness to adapt to changes in the work environment.
• Ability to manage emotions, think clearly, and act appropriately.
• Ability to understand others’ motivations and negotiate effectively.
• Basic understanding of project financial concepts, including scope alignment and cost awareness, and ability to identify and escalate potential budget or billing concerns.

Responsibilities

• Coordinate the end-to-end Managed Services onboarding process from kickoff through support readiness, ensuring a smooth transition from sales to operational support.
• Align stakeholders on onboarding scope, milestones, timelines, and success criteria in accordance with Marco’s Managed Services standards and the customer’s agreed services.
• Lead onboarding kickoff meetings with internal teams and customer stakeholders to establish expectations, roles, communication cadence, and timelines.
• Coordinate with internal teams, vendors, and subcontractors to support timely deployment of required Managed Services tools, agents, monitoring, security, and access.
• Coordinate onboarding schedules and resource assignments, identify conflicts or constraints, and escalate them as needed to minimize impacts to timelines, quality, or customer experience.
• Identify and escalate risks, issues, and constraints that may affect onboarding timelines, scope, or customer readiness, and recommend mitigation options when appropriate.
• Support consistent and efficient execution of onboarding activities in accordance with established processes, accommodating customer-specific requirements when appropriate.
• Communicate proactively with customers and internal stakeholders about onboarding progress, upcoming milestones, risks, and dependencies.
• Deliver a professional, white-glove onboarding experience that builds trust and positions customers for a successful long-term partnership.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level