IT Program Manager
About The Position
The IT Program Manager leads and executes complex technology projects involving business applications, infrastructure, and information security. The role is responsible for planning, executing, and delivering projects in alignment with business goals and objectives. It collaborates with the PMO, functional leads, infrastructure teams, and system integrators to align projects with broader program goals and benefits, and requires technical knowledge, project leadership, presentation and communication skills, and effective collaboration with cross-functional and global delivery teams. The role develops project plans, leads teams and stakeholder communications, oversees project scope, schedule, resources, budget, risks, issues, change management, and documentation, and conducts post-implementation reviews. It also ensures compliance with the Company's Quality Management System and applicable domestic and global quality, security, privacy, and compliance requirements.
Requirements
- Bachelor's degree in information technology or a related field with 8+ years of experience, or an equivalent combination of education and experience.
- Proven experience as a program or project manager leading complex IT and business transformations.
- Experience leading S/4 technical upgrades.
- Experience leading User Acceptance Testing (UAT) strategy, integration testing, and cutover activities with hyper care and Organizational Change Management (OCM).
- Strong understanding of end-to-end business processes, including Order to Cash, Procure to Pay, and Finance.
- Strong understanding of SDLC and business processes.
- Proficiency with project management and issue tracking tools such as Jira and Microsoft Project.
- Practical experience implementing and leading Agile and Scrum planning and development.
- Strong understanding of project governance, software development, and testing life cycles.
- Understanding of software development life cycles and contemporary project management methodologies, including agile, iterative, and incremental approaches, and the ability to blend them to fit project and business environments.
- Familiarity with operating environments and technologies including Windows Server, Exchange Server, server consolidation, domain migrations, data centers, network platforms, cloud solutions, collaboration solutions, SharePoint, and ServiceNow.
- Excellent oral and written communication skills and effective interpersonal ability when working in cross-functional project teams.
- Effective analytical, troubleshooting, and problem-solving skills.
- High degree of accuracy and attention to detail.
- Proficiency with MS Word, Excel, and PowerPoint.
Nice To Haves
- PMP and/or Certified Scrum Master certification.
- 8+ years of experience in project and program management.
Responsibilities
- Develop comprehensive project plans covering scope, goals, milestones, timelines, and resource allocation aligned with organizational objectives.
- Communicate regularly with stakeholders across business units, IT teams, and vendors about project progress, issues, and resolutions.
- Schedule and facilitate project status and review meetings.
- Communicate issues or concerns that could affect project schedule, budget, or quality to the project sponsor and stakeholders.
- Track and communicate project status at task and summary levels for audiences ranging from project teams to executive sponsors.
- Build and develop business relationships that are vital to project success.
- Lead cross-functional project teams, facilitating communication, collaboration, and task allocation.
- Ensure projects are delivered within approved scope, timeline, resource plan, and budget.
- Identify project risks and develop mitigation strategies.
- Work with business and IT stakeholders to resolve prioritization and staffing conflicts.
- Track project issues and drive their resolution.
- Oversee change management, including training, documentation, and communication plans, to support end-user transition.
- Maintain project documentation, including plans, status reports, and meeting minutes with attendees, discussion items, changes, blockers, next steps, and action items.
- Conduct post-implementation reviews and retrospectives to assess outcomes, identify improvements, and capture lessons learned.
- Adhere to the Company's Quality Management System and applicable domestic and global quality system regulations, standards, and procedures.
- Understand and comply with applicable security, privacy, and compliance principles, regulations, standards, and procedures.
- Ensure other department members follow the QMS and applicable regulations, standards, and procedures.
- Perform other work-related duties as assigned.
Benefits
- Medical, dental, and vision insurance.
- Life and AD&D insurance.
- Short- and long-term disability insurance.
- 401(k) with employer match.
- Paid parental leave.
- Eleven paid company holidays per year.
- At least fifteen days of accrued vacation per year, increasing with tenure.
- Paid sick time in compliance with applicable laws.
- Competitive compensation package and equity program, when applicable.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
