IT Production Support Analyst

Universal Logistics Holdings•Northville, MI

About The Position

The Production Support Analyst provides second- and third-line technical and software support for critical production environments. The role monitors and resolves production issues, supports business continuity, and helps ensure systems and workflows meet security, compliance, and data-governance requirements. It also coordinates and performs system upgrades in a test environment. The position supports transportation, warehousing, and supply-chain operations at Universal Logistics Holdings, Inc., a publicly traded logistics company. The role collaborates with business units, operations teams, leadership, development, and infrastructure teams, and offers opportunities for career growth and development.

Requirements

Bachelor’s degree in Information Technology, Computer Science, Business Systems, or a related field, or equivalent work experience.
2–4 years of experience in production or application support.
Familiarity with enterprise systems such as TMS, WMS, ERP, or similar platforms.
Knowledge of SQL, including tables, data queries, stored procedures, views, and SSRS tools.
Strong knowledge of incident-management tools such as Freshworks, Jira, or equivalent.
Strong problem-solving skills and the ability to prioritize and shift priorities quickly.
Excellent communication and collaboration skills with technical and non-technical stakeholders.
Detail-oriented, with strong documentation and organizational skills.
Ability to work independently.

Nice To Haves

Experience in logistics, transportation, or supply-chain environments.
Knowledge of TMW Suite TMS.

Responsibilities

Monitor, troubleshoot, and resolve production-system incidents and service requests while minimizing disruption to business operations.
Train first-level support when possible.
Serve as a point of contact for system-related inquiries and escalate issues to development or infrastructure teams as needed.
Perform data corrections and updates to mitigate business risks and maintain operations.
Analyze recurring problems and implement temporary and long-term solutions.
Create SQL scripts and stored procedures to update critical data when software gaps exist.
Track system health, job processing, and integrations proactively to help prevent downtime.
Provide timely updates to business units, operations teams, and leadership about critical incidents.
Ensure systems, workflows, and update requests align with security, compliance, and data-governance requirements.
Coordinate and perform system upgrades in a test environment.
Create brainstorming groups to collaborate on overcoming obstacles and developing effective action plans.