Analyst: IT Support

Vail Resorts • Broomfield, CO

4d • Onsite

About The Position

The Field Analyst 1 is an on-site IT position providing day-to-day support for end-user technology and assisting with physical network and site infrastructure across assigned resort and business locations. The role supports IT-approved workstations, point-of-sale systems, peripherals and connected technologies; performs foundational connectivity and cabling tasks; maintains assets and documentation; and carries out defined onsite work under established procedures or direction from senior Field IT and Enterprise Network resources. The role prioritizes safety, service, learning and accurate escalation while building the technical foundation for higher-level Field Analyst responsibilities.

This is a year-round, full-time position. The starting wage and expected total compensation are $61,534.00. Candidates for year-round positions are reviewed on a rolling basis; applications are accepted up to 90 days after the posting date or until the position is filled, whichever occurs first. The minimum age is 18, and housing is not available.

The work is onsite and may involve resort or business locations. For mountain/resort locations, employees must be able to work outdoors in winter conditions and at altitude, and be able to ski or snowboard at an intermediate level or be willing to learn. Schedules may include weekends, holidays, after-hours support and on-call coverage based on business need.

Full-time benefits include ski passes, discounted lift tickets for friends and family, free ski lessons, employee discounts on lodging, food, gear and mountain shuttles, a 401(k) retirement plan, an Employee Assistance Program, and training and professional development. Full-time roles are also eligible for health, medical, dental and vision insurance plans, free ski passes for dependents, and critical illness and accident plans. The posting notes that health insurance plans are available to eligible seasonal employees after 500 hours worked.

Vail Resorts offers a hybrid work environment for Broomfield-based roles, subject to living within 50 miles of the Broomfield office and working onsite Tuesday through Thursday, with flexibility to work off-site Monday and Friday. The position is described as an onsite role; the company also reserves the right to change its work-location policies.

Requirements

• A positive, service-oriented and solution-focused approach, with a desire to learn new technologies.
• Familiarity with technology support in an enterprise environment and ability to follow documented procedures.
• Ability to prioritize assigned work, document accurately and communicate with technical and non-technical partners.
• Strong verbal and written communication skills.
• Foundational understanding of networking and structured cabling concepts, or demonstrated ability to develop these skills.
• Ability to sit and stand for extended periods and perform hands-on work in technology spaces.
• Ability to lift and move up to 50 pounds, with assistance if needed.
• Ability to work a schedule that may include weekends, holidays, after-hours support and on-call coverage based on business need.
• Valid U.S. driver's license.
• For mountain/resort locations, ability to work outdoors in winter conditions and at altitude, and ability to ski or snowboard at an intermediate level or willingness to learn.
• CompTIA A+ or equivalent knowledge is preferred, and CompTIA A+ must be obtained within one year of hire.

Nice To Haves

• CompTIA A+ or equivalent knowledge.
• Progress toward CompTIA Network+ or equivalent.

Responsibilities

• Provide onsite support for IT-approved workstations, point-of-sale systems, printers, scanners, handheld devices, telephones, peripherals and other resort or business technology.
• Use the approved IT service management or work-ticket system to document demand, ownership, progress, troubleshooting and resolution in alignment with service expectations and KPIs.
• Coordinate equipment relocations, seasonal deployments, outlet or site openings, special-event technology and operational-readiness activities within assigned scope.
• Resolve issues within Field IT scope and escalate application, security, network and other specialized issues to the appropriate enterprise team.
• Apply foundational knowledge of Ethernet, Wi-Fi, IP addressing, DHCP/DNS concepts and VLAN awareness when supporting connected devices.
• Identify cables, jacks, patch panels and switch ports; complete rack-and-patch activities and prescribed physical connectivity tests.
• Install, replace or connect approved network hardware under direction, collect onsite diagnostic information requested by Enterprise Network, and validate functionality following approved remote network changes or physical equipment replacement.
• Support cable locating, basic pathway and cabling identification, telecom-room inspection, patching, physical checks and OSP work under established procedures and direction where OSP support is a Field IT responsibility.
• Own assigned incidents and requests through resolution or escalation, and support major incidents with timely onsite facts, physical checks and recovery actions within Field scope.
• Participate in deployments and projects by completing assigned tasks, equipment moves, readiness checks and post-installation validation.
• Configure, track, maintain and properly retire IT-approved technology; maintain accurate equipment inventories.
• Create and update assigned support documentation, site records and SOPs, and accurately document physical infrastructure findings.
• Coordinate site access and interact professionally with approved vendors or contractors when assigned.
• Communicate with business partners, facilities, IT teams and other stakeholders about local technology work, impacts, dependencies and status appropriate to the role level.
• Share knowledge with peers, participate in required training, and develop proficiency through coaching and job shadowing.
• Prioritize personal, coworker, contractor and guest safety; follow company procedures, PPE requirements and established work practices.
• Recognize skill and safety boundaries, stop work when conditions are unsafe, and escalate work outside training or authorization.
• Follow information security and compliance requirements, promptly escalate suspected issues to InfoSec/GRC, and perform assigned onsite security and vulnerability remediation under InfoSec/GRC guidance.
• Perform other duties and projects as assigned.

Benefits

• Free ski passes for employees.
• Employee-discounted lift tickets for friends and family.
• Free ski lessons.
• Employee discounts on lodging, food, gear and mountain shuttles.
• 401(k) retirement plan.
• Employee Assistance Program.
• Training and professional development.
• Health insurance, including medical, dental and vision plans, subject to eligibility.
• Free ski passes for dependents.
• Critical illness and accident plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed