IT Support Analyst

Conectiv Supply Chain Solutions, Inc.•La Vergne, TN

8h•Onsite

About The Position

This role serves as a liaison between IT personnel and users, defining requirements for program change requests. The IT Support Analyst will own SN incidents until closure, provide daily business support including training and answering questions, and manage the Softeon system. Responsibilities include supporting system hardware, networking issues, outages, equipment setup and configuration, performing reconfigurations, pick sequence setup and adjustments, profile and security group maintenance, and new employee profile setup. The role involves creating SOWs and training guides, conducting daily training for new users, managing new client onboarding, documenting setups and changes, and overseeing change management processes, SKU setup/validation, warehouse setup, pick configuration, pack slip creation/changes, API key coordination, issue logging, and customer communications. The analyst will collaborate with operations on project prioritization, follow formal testing and UAT procedures, create UAT testing scripts, perform testing for setups and development, and manage TCH approval and sign-off procedures. Additionally, the role assists users with program change approvals, prioritization, scheduling, and implementation, and is responsible for understanding and performing all applicable procedures, assignments, notices, and policies. Other duties may be assigned.

Requirements

Knowledge of manufacturing, distribution, financial software and applications, and how changes may impact the software.
Experience writing procedures and work instructions for a very detailed and general audience.
Strong knowledge of WMS, operational processes and communication skills.

Nice To Haves

Continued working knowledge of the Softeon WMS and subsequent modules.

Responsibilities

Act as a liaison between IT personnel and users to better define what will be needed on program change requests.
Support ownership of SN incidents until closure.
Support daily business support to train/answer questions.
Manage all Softeon (own through end of year then coordinate with LL2 after system stabilization period).
Support system hardware, networking issues, outages, new/existing equipment and setup/configuration.
Perform reconfiguration, pick sequence setup and adjustments, profile and security group setup and maintenance, and new employee profile setup.
Create SOW and training guides and perform daily training to new users as required.
Responsible for all new client boarding, documentation of setup and changes.
Manage all change management documents and processes, SKU setup / Validation, warehouse setup, pick configuration, pack slip create/changes, coordinate API keys on TEST and PROD, manage issues log, and customer communications on statuses.
Work with operations on project prioritizations.
Follow formal testing and UAT procedures, create UAT testing scripts, perform all testing for setup and any development performed by Softeon, and manage TCH approval and sign off procedures.
Assists users in approval, priority, scheduling, and implementation of the program changes to ensure the requirement has been met.
Read, understand, and assume responsibility for performance of all procedures, assignments, notices and policies applicable to assigned area and common areas, including posted notices.
Perform other duties as assigned.