IT Support Analyst

American Golf Corporation•Long Beach, CA

1d•Onsite

About The Position

The IT Support Analyst provides technical and business systems support across American Golf Corporation and affiliated locations. The role troubleshoots hardware, software, network connectivity, point-of-sale (POS) systems, and business applications to maintain reliable technology operations and minimize business disruptions. The analyst works with employees, location leadership, internal departments, and technology vendors to resolve issues, maintain system configurations, support technology deployments, and improve system performance and the user experience. The position is based onsite at Heartwell Golf Course in Long Beach, California, and provides onsite and remote support to multiple locations. Travel is approximately 10–20%. The position is full-time, salaried, and exempt, with compensation of $70,304–$80,000. Occasional support outside standard business hours may be needed for critical incidents, deployments, upgrades, or operational needs.

Requirements

Three to five years of experience in IT support, technical support, help desk operations, application support, business systems, or a related technology role.
Strong troubleshooting skills involving computers, hardware, software, operating systems, networking, connectivity, and business applications.
Working knowledge of Microsoft 365, Windows operating systems, Azure services, and general networking concepts.
Experience using ticketing or IT service management systems to document, prioritize, and resolve technical issues.
Ability to support technology users across multiple locations through onsite and remote troubleshooting.
Experience installing, configuring, maintaining, and troubleshooting computers, peripherals, and related equipment.
Ability to diagnose technical issues, research solutions, and determine when escalation is appropriate.
Strong organizational, analytical, written, and verbal communication skills.
Ability to explain technical information clearly to employees with varying levels of technology experience.
Ability to manage competing priorities and work independently while collaborating with internal teams and external vendors.
Ability to regularly use computers, phones, and standard office and technology equipment and remain stationary for extended periods during computer-based work.
Ability to occasionally lift, move, connect, install, or troubleshoot equipment weighing up to 50 pounds.
Ability to work primarily onsite at Heartwell Golf Course while providing remote and onsite support to additional locations.
Ability to respond to changing technical support needs and operational priorities in a multi-location environment.
Ability to travel approximately 10–20%.

Nice To Haves

Associate's or bachelor's degree in Information Technology, Information Systems, Computer Science, or a related field, or an equivalent combination of education and experience.
Experience supporting POS systems, payment devices, reporting applications, or enterprise business platforms.
Experience in hospitality, restaurant, retail, golf course, or multi-location business environments.
Familiarity with system implementations, software integrations, technology deployments, and vendor coordination.
Relevant Microsoft, CompTIA, networking, security, or IT service management certifications.
Familiarity with payment processing systems, data security practices, and applicable technology compliance requirements.

Responsibilities

Provide onsite and remote technical support to corporate employees and golf course locations across business systems and technology platforms.
Diagnose and resolve hardware, software, operating system, network connectivity, application, and user-access issues.
Support Windows environments, Microsoft 365, Azure services, computers, peripherals, printers, payment devices, and other technology equipment.
Respond to support tickets, prioritize requests, document troubleshooting, and follow issues through resolution.
Investigate recurring technical issues, identify potential root causes, recommend corrective actions, and escalate complex or high-impact incidents when necessary.
Set up, install, configure, maintain, and replace computers, peripherals, and related technology assets.
Provide employees with guidance and training on technology systems, applications, and basic security practices.
Support daily operation, administration, and troubleshooting of POS systems and other business applications.
Configure and maintain POS settings, including menus, pricing, taxes, inventory items, payment devices, kitchen routing, and reporting functions as assigned.
Assist with system updates, configuration changes, data maintenance, and troubleshooting to support operational accuracy.
Partner with Operations, Finance, Marketing, Culinary and Beverage, and other departments to understand requirements and resolve application issues.
Troubleshoot system integrations, reporting discrepancies, and data synchronization issues; recommend improvements to recurring system problems.
Assist with technology implementations, upgrades, testing, system enhancements, and equipment deployments.
Support technology readiness for new locations, property transitions, renovations, and operational initiatives.
Coordinate with vendors and internal IT partners to resolve technical issues, complete installations, and validate system functionality.
Participate in system testing, troubleshooting, user training, and post-implementation support.
Maintain accurate records of technology assets, configurations, system changes, support activities, tickets, troubleshooting notes, and resolutions.
Follow IT procedures, security standards, and change management practices; identify ways to improve support processes and technology reliability.
Create and update technical instructions, knowledge articles, and user support resources.
Communicate technical issues, resolution timelines, and system updates clearly to employees and business leaders.
Collaborate with IT colleagues and external service providers, and manage multiple support requests and operational priorities while maintaining responsive customer service.
Travel to support business locations, technology implementations, and operational initiatives; occasionally provide support outside standard business hours.
Perform additional duties and responsibilities based on business needs.