IT Plant Support Analyst

TEKsystems•Richland Center, WI

7d•$20 - $25•Onsite

About The Position

The IT Plant Support Analyst provides onsite technical support for manufacturing plant operations and corporate office users, ensuring IT systems, devices, and services remain operational, secure, and aligned with business needs. This role serves as a key point of contact for end-user support, infrastructure troubleshooting, and technology deployment within a fast-paced manufacturing environment.

Requirements

Technical Troubleshooting & Root Cause Analysis
Help Desk / Deskside Support
Active Directory Administration
Hardware & Software Support
Networking Fundamentals
Mobile Device Management (MDM)
Microsoft Intune
Break/Fix Support
Telephony & Collaboration Technologies
Customer Service & End User Support
Manufacturing / Plant IT Support

Nice To Haves

2-3 years of IT support experience, preferably within a manufacturing or industrial environment.
Strong critical thinking, analytical, and problem-solving abilities.
Ability to work independently and manage multiple priorities in a dynamic environment.
Excellent customer service, communication, and interpersonal skills.
Strong time management skills with a resourceful, proactive approach to support.
Experience with service management platforms, ticketing systems, and IT documentation best practices.
Familiarity with Microsoft endpoint management technologies, including Autopilot and Intune.

Responsibilities

Provide break/fix support for desktops, laptops, mobile devices, telephony systems, printers, and other network-connected equipment.
Troubleshoot and resolve hardware, software, connectivity, and user account issues.
Support conference room and collaboration technologies and coordinate executive meeting setups.
Manage and resolve support requests through ticketing systems, walk-up support, and direct customer engagement.
Perform audits of IT assets, including printers, conference rooms, and endpoint devices.
Maintain accurate inventory records and assist with hardware lifecycle management.
Support device imaging, Windows deployment processes, Microsoft Autopilot enrollment, and Intune testing initiatives.
Coordinate with third-party vendors and service providers to ensure timely issue resolution and service delivery.
Document technical procedures, solutions, and system changes in accordance with IT best practices.
Assist with infrastructure-related projects and continuous improvement initiatives across the plant environment.