IT Support Analyst

EaglePicher Technologies•Joplin C Street, MO

About The Position

IT Support Analyst responsibilities include providing Help Desk support. In this role, you should be highly analytical and able to understand business needs. Excellent communication skills and problem-solving abilities are essential. If you also have hands-on experience with technical projects, we’d like to meet you. Your goal will be to leverage tech solutions to meet organizational needs.

Requirements

Bachelor's Degree in Business or Information Technology preferred.
A+ Certification / Experience in Microsoft Office 365 suite a plus.
Working Knowledge of Windows Active Directory, Windows OS, and Mac OS and VPN.
Experience with Microsoft Office 365, VOIP, networked printers, laptops, and workstations.
Ability to work independently or in a group.
Experience troubleshooting and documenting Software and Hardware issues.
Ability to communicate effectively both orally and in writing, in person and by telephone.
Ability to deliver training to end users, whose technical skills may range from beginner to expert.
Capability for immediate self-education in use of new systems, and software applications.
Strong customer service skills and technical phone support experience.
An understanding of the impact of technology on remotely located end users.
U.S. Persons.

Responsibilities

Provide Help Desk for end-user and PC issues and requests
Participates in technology projects and implementation
Complete tasks such as hardware inventory, shipping, testing, etc.
Works independently or as a team member on new applications, processes, or projects
Provide the best possible support for customers to reduce end user downtime
Respond to escalated end-user issues
All other duties as assigned