IT Support Analyst

TEKsystems•Monroe Township, NJ

1d•$20 - $20•Onsite

About The Position

You will be part of the Workstation Support Team responsible for providing End-user Computing support to all the Corporate Offices, Distribution Centers and Delivery hubs located in the region. We support a wide variety of devices including PC and Apple Laptops and Desktops, Wired and Wireless Printers, Handheld RF Devices, Avaya Phones, etc. We also support multiple OS systems including MS Windows 7, 8.1, 10, 11 as well as Mac OS Sierra 10.12 and High Sierra. We are a dynamic, fast-paced company with exciting growth opportunities. We value imagination, diversity, innovative thinking, and hard-working individuals.

Requirements

You have work experience in supporting MS Windows 7, 8.1, 10, 11
You have previous support or deployment experience in a windows-based enterprise or retail environment.
You have experience with configuring, administrating, and troubleshooting PC, Desktop and Production printers, Wired and Wireless Zebra Printers, Motorola/Symbol RF Devices.
Demonstrate good judgment in selecting methods and techniques for obtaining solutions.
You have the confidence to follow detailed documentation accurately and efficiently.
You work well in a fast paced, collaborative environment
Candidates need to have reliable transportation.

Nice To Haves

hardware
laptops
Windows 11
MS Office
Scanners
Zebra printers

Responsibilities

Identify, troubleshoot, analyze and resolve highly complex desktop computer problems
Escalate unresolved problems to Lead Technology Support Admin or Manager
Install equipment and software, and coordinates the work of others on installations
Perform system administration for desktop solutions.
Provide highly complex technical support to clients.
Act as key contact for internal IT groups in support of technical problem resolutions
Monitor network access, addresses data security, password generation and file access to forecast potential access risks.
May research tools and processes to identify usage and capacity troubles as they develop. Will present research and may assist in developing long-range plans to address problems.
Assist in developing corporate standards for desktop computer software and hardware and conducting reviews to ensure compliance to standards.
Develop and produce installation documentation for the most complex applications.
Conduct research and recommends new technology solutions.
When required, perform application software integration and testing to ensure that all software, hardware and communication networks operate properly together
May generate and maintain user network IDs
If required, ensure compliance of software licensing.
Perform other duties as assigned.