IT Support Analyst
About The Position
As an IT Support Analyst, you’ll keep desktops, laptops, and networks running smoothly! With a fast-growing office, you’ll make a tangible impact from day one. This entry-mid-level role is ideal for IT professionals with a solid foundation in technical support who want to grow their technical depth and customer service expertise in a dynamic environment. The IT Support Analyst provides hands-on support across the organization, ensuring timely resolution of IT issues, managing company devices, and supporting onboarding and offboarding processes. The role requires strong troubleshooting skills, excellent documentation habits, and a customer-focused mindset.
Requirements
- 3–6 years of IT support experience, including at least 2 years in a corporate enterprise environment.
- Hands-on experience supporting Microsoft Active Directory and Microsoft 365, including user provisioning, permissions, and account management.
- Experience with endpoint management tools such as Microsoft SCCM or Microsoft Intune for device deployment, updates, and policy management.
- Exposure to Microsoft Azure environments, including cloud storage, virtual machines, and infrastructure services.
- Experience troubleshooting VPN connectivity, preferably Cisco AnyConnect or similar remote access tools.
- Familiarity with IT ticketing systems such as Jira, ServiceNow, or similar platforms for incident tracking and support workflows.
Responsibilities
- Provide first-line technical support for IT hardware, software, and engineering applications in a fast-paced corporate environment.
- Image, configure, troubleshoot, and repair Dell and Lenovo laptops/workstations, including high-performance engineering devices.
- Support Microsoft 365 and Active Directory administration, including user setup, permissions, and account management.
- Deploy and manage laptops using SCCM and/or Microsoft Intune for imaging, updates, and endpoint management.
- Support Microsoft Azure environments, including file storage, virtual machines, servers, and cloud infrastructure.
- Troubleshoot VPN connectivity using Cisco AnyConnect and support company mobile devices.
- Manage employee onboarding/offboarding, hardware inventory, asset tracking, and lifecycle refresh programs.
- Provide high-quality in-person, phone, and video support, including executive-level users and occasional after-hours needs.
- Document solutions and troubleshooting steps within IT knowledge bases and internal documentation.
- Travel up to 30% to support regional offices as needed
Benefits
- Competitive base salary
- Generous PTO & paid holidays
- 401(k) with a generous match
- Comprehensive benefits – medical, dental, vision, and life insurance
- Weekly pay
- Great mentoring & career growth opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
