IT Support Analyst

Impinj•Seattle, WA

4d•Hybrid

About The Position

The IT Support Analyst provides virtual and in-person support to users for technology-related issues concerning hardware, software applications, and the network environment, serving as the initial point of contact for troubleshooting and resolution.

Requirements

Typically requires 1-2 years of hands-on IT support experience, including help desk, desktop support, and hardware/software troubleshooting
Experience with Microsoft Active Directory, Office 365 administration, and Intune/Autopilot/MDM solutions
Experience with Mac and HP desktops/laptops
Proven ability to deliver excellent customer service in-person, on the phone or via email
Strong problem-solving, time management, and attention to detail
Strong verbal and written communication skills
Ability to prioritize and manage requests in a fast-paced environment
Ability to work independently and collaboratively, both on-site and remotely

Responsibilities

Monitor the help desk queue and perform first-level diagnostics, troubleshooting, and resolution for on-site and remote users
Set up and decommission user accounts across network domain, Exchange, CRM, and phone systems
Build, configure, and image laptop and desktop computers, including user profile creation, returned equipment reimaging, and inventory management.
Apply patches, perform software and hardware upgrades, and troubleshoot and resolve OS issues
Troubleshoot and maintain printers, copiers, and plotters
Perform backup and restore operations
Desk workstation set up and tear down, computer hardware inventory management
Manage shipping and receiving of computer equipment and peripherals
Set up, support, and troubleshoot audio/video conferencing equipment in meeting rooms and at corporate events
Assist with server and infrastructure support as needed