It Support Analyst

TEKsystems•Berwyn, IL

2d•$20 - $30•Onsite

About The Position

This is a contract position based out of Chicago, IL. The IT Support Analyst will be responsible for a mix of helpdesk and desktop support, with 1-5+ years of experience. The role requires strong troubleshooting skills for various systems including Active Directory, Microsoft Exchange, Azure, Okta Admin (MFA), and O365. Responsibilities include physical computer moves, hardware troubleshooting, break/fix issues, basic hardware support, A/V support, Windows 10 support, working off a ticketing system, and network/server troubleshooting. The position also involves remote support and web conferencing support and troubleshooting, as well as standard security software. There is a possibility of some interaction with executive support, requiring a polished and professional demeanor, demonstrated out-of-the-box thinking, problem-solving skills, and a proactive approach. This role emphasizes 'White Glove Service'.

Requirements

1-5+ years of experience in a mix of helpdesk and desktop support.
Experience with Active Directory.
Experience with Microsoft Exchange.
Experience with Azure.
Experience with Okta Admin (MFA).
Experience with physical computer moves/hardware troubleshooting.
Experience with O365 troubleshooting.
Experience with break/fix and basic hardware support.
Experience with A/V support.
Experience with Windows 10 support.
Experience working off a ticketing system.
Experience with network/server troubleshooting and diagnostics.
Experience with remote support.
Experience with web conferencing support and troubleshooting.
Familiarity with standard security software.
Demonstrated experience with out-of-the-box thinking and problem-solving.
Proactive approach to tasks.

Nice To Haves

Customer Service
White Glove Service
M365
Technical support
Service desk
Troubleshooting
Windows
Automation
Intune
Endpoint Management
Asset Management

Responsibilities

Provide helpdesk and desktop support.
Troubleshoot and manage Active Directory, Microsoft Exchange, Azure, Okta Admin (MFA), and O365.
Perform physical computer moves and hardware troubleshooting.
Handle break/fix issues and basic hardware support.
Provide A/V support.
Support Windows 10.
Work effectively using a ticketing system.
Troubleshoot and diagnose network/server issues.
Provide remote support.
Support and troubleshoot web conferencing.
Manage and deploy standard security software.
Potentially interact with executive support, requiring a high level of professionalism and discretion.