IT Support Analyst
About The Position
HeplerBroom is seeking a proactive and customer-focused IT Service Desk Analyst to join our dynamic IT team. In this role, you will provide exceptional technical support to internal users across the firm, serving as a trusted resource for day-to-day technology needs. This position is ideal for someone who enjoys problem-solving, delivering outstanding customer service, and being the first point of contact when colleagues need assistance. Based in our Chicago office, you will serve as the primary on-site IT resource, providing hands-on support and helping ensure a seamless technology experience for attorneys and staff. From troubleshooting hardware and software issues to supporting new technology initiatives, you will play a key role in keeping our team connected, productive, and successful.
Requirements
- Thorough knowledge of current versions of Microsoft Office (365) and Windows.
- Excellent interpersonal and customer service skills.
- Strong attention to detail and problem-solving abilities.
- Thrive in a dynamic environment with changing priorities.
- Willingness to work overtime, irregular hours, and participate in on-call support activities.
- Minimum Associate in Information Technology, Computer Science or related fields, or equivalent relevant experience.
Responsibilities
- Deliver outstanding end-user support with 2+ years of experience.
- Diagnose, document, and resolve client requests efficiently, using your analytical skills.
- Configure, troubleshoot, and support core applications including Windows, MS Office, Browsers, Mobile Device Connectivity, Teams/Zoom, and Endpoint Threat Detection, and core hardware including laptops, monitors, docking stations, desktop phones, printers, copiers, and peripherals.
- Apply cyber best practices to ensure endpoint protection.
- Collaborate effectively, document and maintain an IT knowledgebase, and provide new user orientation.
Benefits
- Base pay
- Bonuses
- Paid vacation
- Sick leave
- Personal time
- 10 paid holidays
- Medical coverage
- Dental coverage
- Vision coverage
- Voluntary long-term disability
- Voluntary life insurance
- Voluntary critical illness insurance
- Voluntary accident insurance
- Company-paid life insurance
- Company-paid short-term disability benefits
- Generous matching 401K
- Profit-sharing programs
- Continuous hands on learning and development opportunities through special projects and team mentorship and guidance
- Professional development training
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
