IT Support Analyst
Madison Core Laboratories•Huntsville, AL
•Onsite
About The Position
IT Support Analyst is required to support end-users in resolving technical problems. The responsibilities of an IT Support Analyst include responding to technical queries and issues, resolving problems in a timely manner, and providing technical recommendations. IT Support Analyst should be able to provide exceptional customer service and perform user administrative responsibilities efficiently. An IT Support Analyst should be able to display excellent problem-solving skills and a solid knowledge of IT solutions.
Requirements
- High School Diploma or General Education Degree (GED); or two to three years related experience and/or training, or equivalent combination of education and experience, required
- Help Desk Experience, required
- Proficiency in Microsoft Server 2006-2016
- Proficiency in Windows 7, Windows 8, Windows 10, XP, and Vista
- Strong knowledge of Patch management
- Solid knowledge of advanced printer/peripheral device troubleshooting
- Ability to work independently
- Exceptional customer service skills
Nice To Haves
- Associate degree (A. A.) or equivalent from two-year college or technical school; or one to two years related experience and/or training; or equivalent combination of education and experience, preferred
- A+ and Security+ Certifications, preferred
Responsibilities
- Provide exceptional customer service and perform user administrative responsibilities efficiently
- Performing analysis of root causes
- Developing checklists for reoccurring problems
- Developing recommendations for procedures to prevent problems
- Evaluating and resolving complex problems that arise
- Configure, deploy, maintain, troubleshoot and support computer workstations, laptops, printers, mobile devices, phones and other computer and telecommunications equipment
- Performing user administrative tasks “Answering phones, talking to Vendors …etc.”
- Document procedures, standards, best practices configurations, settings, installation sequences and back-out instructions
- Collaborate with others as needed
- Other duties as directed by supervisor
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
