IT & OT Technician (Junior) - Springer Mine, Winnemucca NV

Blue Moon Metals•Imlay, NV

3d•Onsite

About The Position

The IT & OT Technician provides day-to-day technology support across project and operating locations. This hands-on role allows an IT professional to develop beyond traditional desktop support by assisting with networks, communications infrastructure, site systems, and technology deployments in an industrial environment. Working under the direction of the Superintendent IT/OT and alongside senior IT resources, the technician supports construction, commissioning, operational readiness, and ongoing operations. The role is intended for deployment at sites such as Nussir and Springer and is not limited to a single project or jurisdiction. This is a site-based role that may involve travel, work in industrial and underground areas, exposure to construction or production environments, use of personal protective equipment, and occasional work outside normal business hours. Specific rotation, schedule, and travel requirements will be defined for the assigned location. Compensation details will be discussed during the interview process.

Requirements

Diploma or certificate in information technology, computer systems, networking, or a related discipline, or equivalent practical experience.
Typically two or more years of IT support experience.
Practical experience supporting Windows devices, Microsoft 365, and common end-user applications.
Basic understanding of TCP/IP networking, Wi-Fi, switches, cabling, and structured troubleshooting methods.
Valid driver’s licence and ability to meet site, travel, and medical requirements applicable to the assigned location.
Customer-focused, with the ability to communicate technical information clearly to users with different levels of experience.
Methodical troubleshooting skills and good judgement about when to resolve, document, or escalate an issue.
Reliable, organized, and attentive to asset records, support tickets, procedures, and cybersecurity controls.
Able to work safely and effectively in office, field, construction, and operational environments.
Willingness to learn new technologies and develop broader network, infrastructure, and communications capability.

Nice To Haves

Experience in mining, industrial, construction, remote-site, or field environments.
Experience with Entra ID, Intune, mobile-device support, or IT service-management tools.
Entry-level certifications such as CompTIA A+, Network+, Microsoft Fundamentals, or equivalent.

Responsibilities

Provide Level 1 and Level 2 technical support to employees and contractors for laptops, desktops, mobile devices, printers, meeting-room technology, and standard business applications.
Install, configure, deploy, and troubleshoot computers, peripherals, and approved software.
Support Microsoft 365, Windows, Entra ID, and Intune, including device enrolment, access issues, and routine user administration.
Assist with installation, configuration, and troubleshooting of wired and wireless networks, fibre, cabling, switches, wireless access points, and network cabinets.
Help maintain site Wi-Fi, digital radio, leaky feeder, and other communications systems applicable to the assigned location.
Perform routine infrastructure inspections, preventative maintenance, and basic connectivity testing.
Support deployment and commissioning of new technology during project development and operational changes.
Maintain accurate IT asset records, inventory, support tickets, technical documentation, and user instructions.
Work with vendors and contractors during equipment installation, fault resolution, and scheduled maintenance.
Escalate complex, high-impact, or recurring issues to senior IT/OT resources and assist with resolution.
Follow company cybersecurity, change-management, data-governance, and access-control requirements.
Assist with incident response, equipment recovery, and continuity activities when requested.
Participate in after-hours support or an on-call rotation when required by project or operational needs.
Perform all work in accordance with company health, safety, environmental, and site-access requirements.